Builders Warehouse

Builders Warehouse

1.5999380229315152|6,454 reviews
TB
Thabani Biyela

1 reviews | Active since Member

16 Mar 2026, 08:44

RCS Builders *****

Hi i have a problem with Builders rcs group someone do a n online purchases on my account pretending to be calling from RCS card division and ask me for the OTP

0
Replies (45)
Builders Warehouse
Builders Warehouse's reply16 Mar 2026, 08:58
Official

<div>Hi Thabani,<br><br>Thank you for contacting us.<br><br>I'm sorry for the experience you've had. This is concerning.<br><br>We will never ask for your PIN, password, or OTP (One-Time PIN) over the phone or email.<br><br>Please contact the RCS fraud department immediately on the below:<br><br></div><div>RCS Fraud Contact Details<br><br></div><ul><li>Fraud Hotline: 0861 775 522</li><li>Customer Service (Lost/Stolen Card): 0861 727 740 or 0861 SAY RCS (0861 729 727)</li><li>Email: [email protected] (for submitting supporting documents)</li><li>Email: [email protected]</li></ul><div><br>The fraud team will assist you with further steps.<br><br>Regards,<br>BB</div>

Best regards,

TB
Thabani Biyela's update16 Mar 2026, 09:41
Reviewer Update

<div><!--block-->Hi i have already contacted them and their response via SMS was that i am liable for the the purchases that was made.</div>

Builders Warehouse
Builders Warehouse's reply16 Mar 2026, 09:45
Official

<div>Hi Thabani,<br><br>Thank you for your response.<br><br>I'm sorry to hear that.<br><br>Please contact them again on 0861 775 522 to speak to someone in the fraud department directly for in-depth feedback.<br><br>Please let us know if there is anything else we can assist with.<br><br>Regards,<br>BB<br><br></div>

Best regards,