Brittania Hotel
Unclaimed Business
Brittania Hotel
Unclaimed Business
2 Reviews (last 12 months)
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Performance(last 12 months):
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Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:16
Most Pathetic Service Ever Received
We chose Britannia for my grandparents’ 54th wedding anniversary. What should have been a beautiful celebration was completely ruined by the manager, Wayne. Let me be clear. The waitress, Nando, was outstanding. Warm, kind, attentive. The food was also excellent. No complaints there. But the manager? Absolutely unacceptable. While my grandfather was still eating, he came to the table and pushed the bill without even asking if we wanted anything else. No dessert, no courtesy, nothing. This was an anniversary. My 80-year-old grandmother, who uses a walking aid, asked for a finger bowl. The waitress had already agreed and was in the process of arranging it. Wayne jumped in, shut it down, and told her to go to the bathroom. In a rude tone. She had to explain to him that she physically cannot walk like that. Completely unnecessary. Completely disrespectful. During payment, my mother clearly said do not tap the card. He ignored her and tapped it anyway, then made a comment as if customers don’t understand their own cards. He then chose the wrong account type and had to redo the entire transaction. To top it off, as we were leaving, we watched him walk out, get into his car, and leave before customers had even exited. Clearly more focused on going home than doing his job. The waitressing staff were excellent. The food was excellent. But the manager was rude, dismissive, and honestly one of the worst hospitality experiences I’ve had. Do better.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:16
Most Pathetic Service Ever Received
We chose Britannia for my grandparents’ 54th wedding anniversary. What should have been a beautiful celebration was completely ruined by the manager, Wayne. Let me be clear. The waitress, Nando, was outstanding. Warm, kind, attentive. The food was also excellent. No complaints there. But the manager? Absolutely unacceptable. While my grandfather was still eating, he came to the table and pushed the bill without even asking if we wanted anything else. No dessert, no courtesy, nothing. This was an anniversary. My 80-year-old grandmother, who uses a walking aid, asked for a finger bowl. The waitress had already agreed and was in the process of arranging it. Wayne jumped in, shut it down, and told her to go to the bathroom. In a rude tone. She had to explain to him that she physically cannot walk like that. Completely unnecessary. Completely disrespectful. During payment, my mother clearly said do not tap the card. He ignored her and tapped it anyway, then made a comment as if customers don’t understand their own cards. He then chose the wrong account type and had to redo the entire transaction. To top it off, as we were leaving, we watched him walk out, get into his car, and leave before customers had even exited. Clearly more focused on going home than doing his job. The waitressing staff were excellent. The food was excellent. But the manager was rude, dismissive, and honestly one of the worst hospitality experiences I’ve had. Do better.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:53
Formal complaint regarding poor service at Britannia Hotel
I am writing to formally express my disappointment regarding the service and food quality experienced at the Britannia Hotel on the 26th of December 2025. Our group of 9 people was seated and placed our food order at approximately 17H30. The meals arrived at 18H20, which is alt=ready an unacceptable waiting time. Unfortunately, when the food did arrive, several dishes were cold, including the bunny chows, burgers and chips. To make matters worse, at 18H30 ,the waiter asked me what i was going to eat, despite me having already placed an order earlier for a mutton breyani. I was then informed -after waiting almost an hour that the breyani was unavailable. The waiter admitted that he had forgotten to inform me, resulting in me waiting for an hour with no meal served at all. I attempted to explain the situation to the manager, but she appeared not to understand the seriousness of the issue or the inconvenience caused. After spending R917, we left the establishment extremely disappointed, hungry and frustrated. Due to this experience, i will not be returning to Britannia hotel. I trust management will take this complaint seriously.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:53
Formal complaint regarding poor service at Britannia Hotel
I am writing to formally express my disappointment regarding the service and food quality experienced at the Britannia Hotel on the 26th of December 2025. Our group of 9 people was seated and placed our food order at approximately 17H30. The meals arrived at 18H20, which is alt=ready an unacceptable waiting time. Unfortunately, when the food did arrive, several dishes were cold, including the bunny chows, burgers and chips. To make matters worse, at 18H30 ,the waiter asked me what i was going to eat, despite me having already placed an order earlier for a mutton breyani. I was then informed -after waiting almost an hour that the breyani was unavailable. The waiter admitted that he had forgotten to inform me, resulting in me waiting for an hour with no meal served at all. I attempted to explain the situation to the manager, but she appeared not to understand the seriousness of the issue or the inconvenience caused. After spending R917, we left the establishment extremely disappointed, hungry and frustrated. Due to this experience, i will not be returning to Britannia hotel. I trust management will take this complaint seriously.
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2021, 11:02
Scam
I booked the brittania for a weekend and I wasn't happy with their hotel which resulted in a cancelation. I was charged R1800 which I did not mind and was owed R3400.00. The manager asked my account number as they are responsible for my refund. When I left to book elsewhere they said they will pay my refund via eft which they did not. The following morning I called them and the Indian lady who spoke to me was rude and told me their hotel won't refund me as they are not responsible for it. Bookings.com emailed me saying the hotel is responsible for the payment. I have been scammed by this hotel and I want my money back.
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2021, 11:02
Scam
I booked the brittania for a weekend and I wasn't happy with their hotel which resulted in a cancelation. I was charged R1800 which I did not mind and was owed R3400.00. The manager asked my account number as they are responsible for my refund. When I left to book elsewhere they said they will pay my refund via eft which they did not. The following morning I called them and the Indian lady who spoke to me was rude and told me their hotel won't refund me as they are not responsible for it. Bookings.com emailed me saying the hotel is responsible for the payment. I have been scammed by this hotel and I want my money back.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2021, 18:51
Very bad
Brittania is a hotel that has very bad service, the people who run the restaurant have bad attitudes and by the time u get your food it's cold.. When you order online they say your food will take up to 45minutes but my food took 2hours..
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Anonymous
1 reviews | Active since Jan 2020
22 May 2021, 18:51
Very bad
Brittania is a hotel that has very bad service, the people who run the restaurant have bad attitudes and by the time u get your food it's cold.. When you order online they say your food will take up to 45minutes but my food took 2hours..
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2016, 06:14
refund
Hi my name is patrick kwankis,I was booked in at the brittania hotel durban,I had paid for seven days.I had to leave after three days due to an illness at home.I explained to the receptionist and she assured me that I would be refunded.I left her all my details.after many emails to the hotel I was told that the manager would be doing the transfer last week friday.everytime I phone,the manager is never available to tend to my query.my refund still hasn't been paid in
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2016, 06:14
refund
Hi my name is patrick kwankis,I was booked in at the brittania hotel durban,I had paid for seven days.I had to leave after three days due to an illness at home.I explained to the receptionist and she assured me that I would be refunded.I left her all my details.after many emails to the hotel I was told that the manager would be doing the transfer last week friday.everytime I phone,the manager is never available to tend to my query.my refund still hasn't been paid in
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