Dont trust the measurements on their website

I am in the process of starting a business. While looking for packaging (boxes, in this case) I found Box Shop and Packaging.

I found what I was looking for and the pricings were great. So, very excited, I went onto their website and placed a small "test" order, only one size of different boxes, to see what would best suit my needs.

I then processed the order and had to wait for a proforma invoice.

I was then sent and email stating I had to place a min order of R300 which did not include the shipping price which could have ranged in price.

Should have seen the red flags....

I quickly placed a new order of just over R300 and to my unpleasant surprise, the shipping was now R345.

Should have told them to shove it then but, in pure desperation and rush, i paid.

That night, I remember having a nasty feeing and thinking how I should cancel the order. Before I got the chance, the order arrived.

With the order was 1 box that was put together, and I wont lie, it looked beautiful and I excitement came back with force,

Then I assembled the boxes and put my products inside to see the size measurements that the website had advertised didnt seem correct. My packaging bottles for my products should have fit perfectly, IF they measurements they had advertised were correct.

Sadly to say, my product packaging was too big, which means the advertising used on the Box Shop and Packaging site were not correct.

I contacted the shop and I got a call demanding I was WRONG. The attitude of whomever called me, I mean, some people shouldnt deal with customers....

After this entire experience, I feel like I was conned into spending drastically more than I wanted to on boxes I was going to use to ensure they would work for me and, they didnt work....

What they advertise vs what you get is not the same,,

The after sales service is horrific and not once did they apologise to me.

PLEASE NOTE: I DID NOT ONCE ASK FOR A REFUND OR FOR THEM TO SEND ME FREEBIES.

All I wanted was for them to acknowledge a mistake has been made and an apology.

What Ive gotten is a disgusting response.