Boston City Campus
Verified Business
|2.9|45 Reviews (last 12 months)|Responds in 204h 32m
Boston City Campus
Verified Business
|2.9
45 Reviews (last 12 months)
Responds in 204h 32m
AI Review Summary
Based on recent customer reviews, Boston City Campus elicits sharply divided sentiment. Customers consistently praise individual student advisors and support centre staff across branches such as Cape Town, Welkom, Roodepoort, Randburg and Centurion, highlighting warmth, dedication and personalised guidance. A recurring theme on the negative side is frustration with the shift to digital-only textbooks, perceived poor communication from head office, delayed responses to emails and bursary queries, billing and refund disputes, and concerns about the physical condition of certain campuses. Graduation logistics and registration handling also surface as repeated pain points.
Performance(last 12 months):
Trustindex Rating
5Ranked In Education & Training
#51Reply Time
204h 32mNPS Score
11Likely
Replied to 79% of negative reviews
Reply time on negative reviews: 191h 32m
TrustIndex
5
Ranking
#51
in Education & Training
Reply Time
204h 32m
NPS Score
11
Recommended: Likely
Replied to 79% of negative reviews
Reply time on negative reviews: 191h 32m
Review Distribution
2.9|45 Reviews
Jul '25 - Jun '26
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 18:32
Boston City Campus Ignoring Graduates – Graduation Invitation Crisis
I am absolutely appalled by the service—or lack thereof—from Boston City Campus. My graduation is scheduled for the 26th–29th of May 2026, yet as of today, I have still not received my official invitation. I have been sending emails for weeks only to be told to 'wait a week' for a response, or worse, my emails and calls are now being completely ignored. I have provided my student number multiple times via their chat and email support, yet I am being met with a wall of silence. This is not just a 'delay'—this is a lack of respect for students who have worked hard for their degrees. Because of their incompetence, I cannot finalize my travel arrangements or book a professional photographer, which requires advance notice. I have reached out to multiple people and the Arcadia branch, and no one is helping. Boston City Campus is ruining what should be a celebratory milestone. I demand that my invitation be sent immediately and that someone from the Head Office contacts me to resolve this. Do not ignore your students once you have their fees.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 18:32
Boston City Campus Ignoring Graduates – Graduation Invitation Crisis
I am absolutely appalled by the service—or lack thereof—from Boston City Campus. My graduation is scheduled for the 26th–29th of May 2026, yet as of today, I have still not received my official invitation. I have been sending emails for weeks only to be told to 'wait a week' for a response, or worse, my emails and calls are now being completely ignored. I have provided my student number multiple times via their chat and email support, yet I am being met with a wall of silence. This is not just a 'delay'—this is a lack of respect for students who have worked hard for their degrees. Because of their incompetence, I cannot finalize my travel arrangements or book a professional photographer, which requires advance notice. I have reached out to multiple people and the Arcadia branch, and no one is helping. Boston City Campus is ruining what should be a celebratory milestone. I demand that my invitation be sent immediately and that someone from the Head Office contacts me to resolve this. Do not ignore your students once you have their fees.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 05:42
Digital-Only Textbooks – No Practical Support for Students
I want to share my experience with Boston City Campus so that other students can make an informed decision before enrolling. I have raised multiple concerns about being required to use only electronic textbooks, with no option for physical copies. I explained clearly that I struggle to study from a screen due to eye strain and limited access to suitable devices. Despite this, I was repeatedly offered “support sessions” on how to use the platform, which does not address my actual problem. I did try to adapt by printing the one module that was available in PDF, and it made a big difference in my ability to study. However, no similar alternatives were provided for my other subjects. I want to be clear that my concern is not about refusing to use technology, but about having realistic access to study material in a way that allows me to succeed academically. Unfortunately, I do not feel that my situation has been properly considered. This experience has had a negative impact on my studies and exam preparation. I will be completing this semester, but I have decided that I will not continue my studies with Boston City Campus. I hope that by sharing this, other students will carefully consider whether this learning approach will work for them before enrolling. I believe students should have more flexibility when it comes to accessing their learning materials, especially when it directly affects their ability to study effectively.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 05:42
Digital-Only Textbooks – No Practical Support for Students
I want to share my experience with Boston City Campus so that other students can make an informed decision before enrolling. I have raised multiple concerns about being required to use only electronic textbooks, with no option for physical copies. I explained clearly that I struggle to study from a screen due to eye strain and limited access to suitable devices. Despite this, I was repeatedly offered “support sessions” on how to use the platform, which does not address my actual problem. I did try to adapt by printing the one module that was available in PDF, and it made a big difference in my ability to study. However, no similar alternatives were provided for my other subjects. I want to be clear that my concern is not about refusing to use technology, but about having realistic access to study material in a way that allows me to succeed academically. Unfortunately, I do not feel that my situation has been properly considered. This experience has had a negative impact on my studies and exam preparation. I will be completing this semester, but I have decided that I will not continue my studies with Boston City Campus. I hope that by sharing this, other students will carefully consider whether this learning approach will work for them before enrolling. I believe students should have more flexibility when it comes to accessing their learning materials, especially when it directly affects their ability to study effectively.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:45
Unfair Learning System – No Alternatives Provided
I am extremely frustrated with the way Boston City Campus handles student access to learning materials. We are forced to use electronic textbooks with no option for physical copies, regardless of individual circumstances. I repeatedly explained that I struggle with eye strain from prolonged screen use and that I mainly rely on my phone, but my concerns were not addressed. Instead of offering a practical solution, I was repeatedly directed to support sessions on how to use the platform, which does not resolve the actual issue. I even printed the one module that was available in PDF, which made a clear difference, yet no effort was made to provide similar alternatives for other subjects. This has had a direct negative impact on my ability to study and prepare for exams. I feel completely unsupported as a student.Based on this experience, I am seriously reconsidering continuing my studies here.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:45
Unfair Learning System – No Alternatives Provided
I am extremely frustrated with the way Boston City Campus handles student access to learning materials. We are forced to use electronic textbooks with no option for physical copies, regardless of individual circumstances. I repeatedly explained that I struggle with eye strain from prolonged screen use and that I mainly rely on my phone, but my concerns were not addressed. Instead of offering a practical solution, I was repeatedly directed to support sessions on how to use the platform, which does not resolve the actual issue. I even printed the one module that was available in PDF, which made a clear difference, yet no effort was made to provide similar alternatives for other subjects. This has had a direct negative impact on my ability to study and prepare for exams. I feel completely unsupported as a student.Based on this experience, I am seriously reconsidering continuing my studies here.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 17:31
A crumbling building
I’m going to say this as a concerned and deeply disappointed parent because what I recently witnessed at Boston Centurion is completely unacceptable. From the moment I stepped into that building, I felt a sense of discomfort and frustration. The condition of the ceiling alone speaks volumes it is neglected, worn, and honestly embarrassing for an institution that expects parents to invest hard-earned money into their children’s education. Yes, the service from staff may be decent, but let’s be honest: a good attitude cannot cover up a poor environment. This is not what a place of learning should look or feel like. It is disheartening to think that students are expected to focus, grow, and feel inspired in a building that looks so rundown and uncared for. I genuinely felt sorry for both the learners and the staff because no one deserves to spend their days in such conditions. I even went upstairs to use the restroom and see more of the facility, hoping it might be better but it only confirmed my disappointment. The toilets, the sitting areas, the overall state of the space it does not reflect a safe, clean, or motivating academic environment. It feels neglected, and that is deeply concerning. As parents, we sacrifice a lot to ensure our children receive quality education. Paying school fees is not just about academics it is also about providing a safe, dignified, and inspiring environment even if its a support center. Right now, that standard is not being met. Management needs to take responsibility urgently. Renovations, maintenance, and upgrades are not optional; they are necessary. This situation cannot continue. Our children deserve better so does the the staff or anyone that walks into that building. They deserve a campus/center they can be proud of, a space that supports their growth not one that discourages them the moment they walk in. I am not just disappointed I am honestly angry. And I believe any parent who walks into that building right now would feel exactly the same.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 17:31
A crumbling building
I’m going to say this as a concerned and deeply disappointed parent because what I recently witnessed at Boston Centurion is completely unacceptable. From the moment I stepped into that building, I felt a sense of discomfort and frustration. The condition of the ceiling alone speaks volumes it is neglected, worn, and honestly embarrassing for an institution that expects parents to invest hard-earned money into their children’s education. Yes, the service from staff may be decent, but let’s be honest: a good attitude cannot cover up a poor environment. This is not what a place of learning should look or feel like. It is disheartening to think that students are expected to focus, grow, and feel inspired in a building that looks so rundown and uncared for. I genuinely felt sorry for both the learners and the staff because no one deserves to spend their days in such conditions. I even went upstairs to use the restroom and see more of the facility, hoping it might be better but it only confirmed my disappointment. The toilets, the sitting areas, the overall state of the space it does not reflect a safe, clean, or motivating academic environment. It feels neglected, and that is deeply concerning. As parents, we sacrifice a lot to ensure our children receive quality education. Paying school fees is not just about academics it is also about providing a safe, dignified, and inspiring environment even if its a support center. Right now, that standard is not being met. Management needs to take responsibility urgently. Renovations, maintenance, and upgrades are not optional; they are necessary. This situation cannot continue. Our children deserve better so does the the staff or anyone that walks into that building. They deserve a campus/center they can be proud of, a space that supports their growth not one that discourages them the moment they walk in. I am not just disappointed I am honestly angry. And I believe any parent who walks into that building right now would feel exactly the same.
0
Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:05
NOT WORTH THE EFFORT
When you apply online, everyone bombards you with calls to get you signed up, but as soon as you actually start the process, it’s dead silence. Emails and calls take forever to be answered, and getting the details you need to complete applications is a nightmare. The portal is unreliable, constantly breaking, and logging in is a struggle every time. Communication is poor and frustrating, making the entire experience not worth studying with them.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:05
NOT WORTH THE EFFORT
When you apply online, everyone bombards you with calls to get you signed up, but as soon as you actually start the process, it’s dead silence. Emails and calls take forever to be answered, and getting the details you need to complete applications is a nightmare. The portal is unreliable, constantly breaking, and logging in is a struggle every time. Communication is poor and frustrating, making the entire experience not worth studying with them.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 19:31
Boston City Campus Centurion
I want to thank the EXCELLENT service I received at Boston City Centurion by Lenchen Avenue from the Receptionist Lesedi Mohlabine. A beautiful, kind and helpful young lady. She has made this uncertain journey very smooth. I was not trusting this institution before and doubting that we will just be treated by all these other online institutions but wow this young lady has been so patient, thorough in her service and explanations i am excited to be starting with Boston although the reviews on textbooks has me worried. Thanks to Lesedi truly for your best service, I hope Boston treasures employees like her. I have definitely recommended my services to my colleagues because I am truly thankful and appreciate her warmth.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 19:31
Boston City Campus Centurion
I want to thank the EXCELLENT service I received at Boston City Centurion by Lenchen Avenue from the Receptionist Lesedi Mohlabine. A beautiful, kind and helpful young lady. She has made this uncertain journey very smooth. I was not trusting this institution before and doubting that we will just be treated by all these other online institutions but wow this young lady has been so patient, thorough in her service and explanations i am excited to be starting with Boston although the reviews on textbooks has me worried. Thanks to Lesedi truly for your best service, I hope Boston treasures employees like her. I have definitely recommended my services to my colleagues because I am truly thankful and appreciate her warmth.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 15:58
For the great service I got at Boston city Campus
I went to Benoni Boston city Campus for enquiries about course they offer and the service was excellent the guy (his name is Ambitious) was helping me explained everything so well and I'm really looking forward to study with them I hope I'll have a great journey with them
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 15:58
For the great service I got at Boston city Campus
I went to Benoni Boston city Campus for enquiries about course they offer and the service was excellent the guy (his name is Ambitious) was helping me explained everything so well and I'm really looking forward to study with them I hope I'll have a great journey with them
0
Replies (0)