Bonitas

Good day Case Managers for PMA conditions

My mother has been diagnosed with CIPD, this condition is deteriorating my mothers ability to walk, do basic things like open jars, walk on her own without having to cling to her surroundings because she is too weak to walk without a walker.

In 2024 her diagnosing doctor requests approval for medication that could help her condition stabilize, but it was declined, no other treatments are helping, not cortizone, or solume**** IV infusions.

In 2024 my mother could still walk without her walker. Now 2026 she can hardly walk.

The doctor has administered the solume**** IV infusion x2 now in the past two years, as you should know cortizone treatments of that magnitude has other health issues, much more dangerous.

The doctor sent another request for motivation due to my mothers health deterioration as well has the solume**** did not work again.

This was sent on the 21st April, we still have not had any feedback from Bonitas.

What is going on??

And the absolute best part is you have implemented call screening and you can't even call in to chat to an advisor or agent because your information is taken down and a promise to be called back is done, where you need to wait 24 to 48 hours.

This is really unacceptable service from a medical aid. I blame Bonitas for the state my mother is in right now. This could have been prevented in 2024