Bidvest McCarthy VW Durban- needs more competent staff

Pathetic service, F&I manager (Judy) is utterly useless, doesn't know how to do her job and keeps blaming the bank, doesn't call back or provide feedback. She seems arrogant and lazy. After *****ing up my application, I had to sort out the deal myself with the bank, she calls after a week to give me the news that I am approved when I already got that info from the bank. Been dealing with the used car sales lady (Cindy) who has her WhatsApp "read Receipts" off and responds when she feels like. When asked for my trade inn value she refused to provide me with one saying she is trying to get more yet she made me cancel a deal with CMH who was giving me more for my car. @vwsa if you are reading this your, this branch need more competent staff, there are plenty hardworking, qualified people( maybe even some unqualified people) better suited for these roles.