BE
BFL Entertainment Pty Ltd
Verified Business
BE
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BFL Entertainment Pty Ltd receives strong praise for in-home product presentations, friendly consultants, and affordable combo packages featuring TVs, sound systems, and tablets. Customers repeatedly highlight named agents like Juandre, Stephan, and Graham. However, a recurring concern emerges around delayed refunds, slow product delivery after final payment, and difficulty reaching the company through provided contact channels.
TrustIndex
6.5
Ranking
#5
in Phones & Computers
NPS Score
0
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, BFL Entertainment Pty Ltd receives strong praise for in-home product presentations, friendly consultants, and affordable combo packages featuring TVs, sound systems, and tablets. Customers repeatedly highlight named agents like Juandre, Stephan, and Graham. However, a recurring concern emerges around delayed refunds, slow product delivery after final payment, and difficulty reaching the company through provided contact channels.
BFL Entertainment Pty Ltd's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Consultants like Juandre, Stephan, and Graham are named repeatedly for clear, friendly, and professional presentations. Customers feel guided rather than pressured, and frequently cite affordable pricing and well-explained terms as reasons they signed up on the spot.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
1 reviews | Active since Jan 2020
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
1 reviews | Active since Jan 2020
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.
1 reviews | Active since Jan 2020
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.
1 reviews | Active since Jan 2020
#3004 I like these products, it's very advanced. It is very affordable, Juandre helped us all understand what the package is about. It was a privilege to us, we can get it for our son.
1 reviews | Active since Jan 2020
#3004 I like these products, it's very advanced. It is very affordable, Juandre helped us all understand what the package is about. It was a privilege to us, we can get it for our son.
BFL Entertainment Pty Ltd has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 65 reviews in the last 12 months. Hellopeter has tracked BFL Entertainment Pty Ltd across 106 total reviews. How is the TrustIndex calculated? →