BESTBUYER / SHOP SMART IS ****MERS - BEWARE!!

Good day,

Bestbuyer alias Shop Smart, Address: 103 Main Reef Road, Amalgam is a ****!!

I ordered & paid for an item from them on the 13th March 2023. I spoke to a lady called Bernadette. On the 15th I started enquiring as to when I would be receiving my order after which she sent me an Invoice as well as an order no.

By the 24th March I started following up with Aramex again about the delivery when I was told that it might be a ****. So this is the whatsapp & e-mail that I sent to them:

"Hi Bernadette, so I started enquiring about my order this morning just to receive the following message from Aramex:

"I do believe there are multiple chats were customers are providing the same number, please can you confirm with the shipper as this may be a **** that could be going around" 😡

Can you please give me urgent feedback on the matter.

My "so-called" order number is: DBP47429168942

Please note that I will not hesitate to take this matter further if I find out it is a ****.

I do not tolerate dishonest people so I will go to the highest authority to either get my product that I ordered or my money back!!"

The rep**** on my e-mail that they are aware that there was a mix up with my waybill number & that they will try and sort it out a.s.a.p. Since then the communication stopped - they don't answer any e-mails or whatsapps & there is no number where you can actually get hold of them.

I followed up with Aramex this morning & this was their reply"

[12:00, 04/04/2023] Aramex South Africa: Most Recent:

📦Collected by Consignee 🗓️2023-03-24 10:00:00 📍Cape Town, South Africa

Previous:

📦Under processing at operations facility 🗓️2023-03-24 00:59:00 📍Cape Town, South Africa —————————————— 📦Received at Origin Facility 🗓️2023-03-23 16:44:00 📍Sandton, South Africa —————————————— 📦Shipment Update 🗓️2023-03-22 17:07:00 📍Sandton, South Africa —————————————— 📦Received at Origin Facility 🗓️2023-03-22 17:07:00 📍Sandton, South Africa —————————————— 📦Record Created 🗓️2023-03-22 15:04:00 📍Sandton, South Africa —————————————— 📦Collected from Drop Box 🗓️2023-03-22 15:04:00, 📍Sandton, South Africa [12:00, 04/04/2023] Aramex South Africa: Is there anything else I can help you with?🙂

📦 1 - Track another shipment 🛒 2 - Find your nearest Store-To-Door location 📞 3 - Chat to an agent now [12:00, 04/04/2023] Nerena Koekemoer: 3 [12:00, 04/04/2023] Aramex South Africa: Sure, please enter your waybill number, before I connect you to an agent? ⌨ [12:01, 04/04/2023] Nerena Koekemoer: DBP47429168942 [12:01, 04/04/2023] Aramex South Africa: Great. What do you need help with today?🤔 [12:01, 04/04/2023] Nerena Koekemoer: I have not received anything - I see it says collected by consignee but it wasn't me & I do not live in Cape Town [12:02, 04/04/2023] Aramex South Africa: Thank you.

Hang on a second while I connect you to a live chat agent😉👍 [12:22, 04/04/2023] Aramex South Africa: Hi there. My name is Bry-Lynne and I will be handling your request. Give me a moment while I look into this for you. Thanks [12:40, 04/04/2023] Aramex South Africa: Please note this has been identified as a **** Shipment, we do apologies

Kindly contact your shipper for further assistance

They have since blocked my account as well as taken the owners name of their website. Hi name is Marcell..

So be warned - they are a bunch of ****mers!!