Bathu SA
Claimed Business
|1.6|25 Reviews (last 12 months)|This business does not respond to reviews
Bathu SA
Claimed Business
|1.6
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bathu SA presents a sharply divided customer experience. In-store interactions at certain branches are occasionally praised, with customers highlighting warm, attentive staff and seamless service. However, a dominant and recurring theme is severe dissatisfaction with online orders, where customers consistently mention undelivered parcels, unprocessed refunds, and unresponsive customer service channels. Product quality concerns also surface, particularly around sneakers showing premature wear. Exchange and after-sales support at physical stores draws criticism, leaving many shoppers feeling ignored and questioning their loyalty to the brand.
Performance(last 12 months):
Trustindex Rating
2.3NPS Score
-67Unlikely
TrustIndex
2.3
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.6|25 Reviews
Sep '25 - Aug '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekT
HC
Hlavutelo C
1 reviews | Active since Apr 2026
19 Apr 2026, 00:53
Thando and Bongani at Bathu Braamfontein = 10/10 best service
I had the most warm and lovely experience at Bathu Braamfontein today. Thanks to Thando and Bongani. They gave me 10/10 best service. You can tell they genuinely love what they do. They made me feel so welcome and valued.
Helpful (0)
|Replies (0)HC
Hlavutelo C
1 reviews | Active since Apr 2026
19 Apr 2026, 00:53
Thando and Bongani at Bathu Braamfontein = 10/10 best service
I had the most warm and lovely experience at Bathu Braamfontein today. Thanks to Thando and Bongani. They gave me 10/10 best service. You can tell they genuinely love what they do. They made me feel so welcome and valued.
0
Replies (0)CD
MS
Monica S
1 reviews | Active since May 2024
24 Feb 2026, 21:39
Pathetic Service
Extremely poor service in handling my refund . They collected my returned parcel almost two months ago and been sending follow up emails with the same lame response of escalating and getting back to me
Helpful (0)
|Replies (0)SH
Sthembile H
1 reviews | Active since Feb 2026
11 Feb 2026, 02:59
Poor service from Bathu SA Sneakers
I placed an order on the 7nth of December 2025..didn't received my order on time so I had to cancel and requested a refund till today I haven't received my money back, I've been sending emails after emails, being promised my refund but I haven't received it today is 11/02/2026... I will never buy anything from Bathu again, there service stinks...
Helpful (0)
|Replies (0)SH
Sthembile H
1 reviews | Active since Feb 2026
11 Feb 2026, 02:59
Poor service from Bathu SA Sneakers
I placed an order on the 7nth of December 2025..didn't received my order on time so I had to cancel and requested a refund till today I haven't received my money back, I've been sending emails after emails, being promised my refund but I haven't received it today is 11/02/2026... I will never buy anything from Bathu again, there service stinks...
0
Replies (0)SS
Sebonang S
1 reviews | Active since Feb 2026
5 Feb 2026, 04:07
Bathu with lies and empty promises
I placed an order with Bathu last year, but they failed to deliver on time. I cancelled and up to now I still haven’t received my refund. They even **** saying it was refunded via Payflex, but nothing reflected. Very disappointing service.
Helpful (0)
|Replies (1)SS
Sebonang S
1 reviews | Active since Feb 2026
5 Feb 2026, 04:07
Bathu with lies and empty promises
I placed an order with Bathu last year, but they failed to deliver on time. I cancelled and up to now I still haven’t received my refund. They even **** saying it was refunded via Payflex, but nothing reflected. Very disappointing service.
0
Replies (1)NN
Nonkululeko N
1 reviews | Active since Feb 2026
3 Feb 2026, 11:12
😡
I had a bad experience with Bathu,I've ordered my sneakers since 8 December 2025 but till today they haven't delivered my order, I've been sending emails telling me them to refund me but till today nothing I'm so disappointed at their service.
Helpful (0)
|Replies (0)NN
Nonkululeko N
1 reviews | Active since Feb 2026
3 Feb 2026, 11:12
😡
I had a bad experience with Bathu,I've ordered my sneakers since 8 December 2025 but till today they haven't delivered my order, I've been sending emails telling me them to refund me but till today nothing I'm so disappointed at their service.
0
Replies (0)MP
Mpho P
1 reviews | Active since Dec 2020
16 Jan 2026, 07:33
Poor customer service.
On the 07th of December 2025 ordered sneakers online from bathu order no BT*** but they kept on delaying the delivery, which resulted on the 17th December I cancelled the order. Now Bathu is taking forever to refund me numerous emails have been send to their customer service and numerous called have also been made and they don’t have a timeframe to resolve my issues.
Helpful (0)
|Replies (0)MP
Mpho P
1 reviews | Active since Dec 2020
16 Jan 2026, 07:33
Poor customer service.
On the 07th of December 2025 ordered sneakers online from bathu order no BT*** but they kept on delaying the delivery, which resulted on the 17th December I cancelled the order. Now Bathu is taking forever to refund me numerous emails have been send to their customer service and numerous called have also been made and they don’t have a timeframe to resolve my issues.
0
Replies (0)