NMI
Claimed Business
|1.1|9 Reviews (last 12 months)|This business does not respond to reviews
NMI
Claimed Business
|1.1
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
MS N
1 reviews | Active since Jan 2024
4 Apr 2026, 14:14
Declining Standards and Horrific Customer Service
Dear [Management Team / Ford South Africa / Relevant Recipient], I am compelled to formally express my deep frustration and disappointment with the level of service I have received from Ford Tygervalley. The quality of service at Ford Tygervalley has gone completely down the drain. My recent experience with Ford, under the leadership of Mr Angus Peens, has been nothing short of horrible. What should be a simple vehicle service has turned into an exhausting and deeply frustrating ordeal. My vehicle was first booked in for service on 4 February 2026 under Booking Reference: i47835. The vehicle remained at the dealership for 3 days, yet no repairs were done. It was then booked in again on 1 April 2026, and to date, the matter remains unresolved. The level of professionalism and basic business etiquette at this branch appears to no longer exist. Communication between the various teams and departments is poor to the point of being non-existent. It is almost impossible to get a straight answer from anyone — whether from the switchboard, consultants, or even management. This is unacceptable for a dealership representing a brand such as Ford. What is even more concerning is that this does not appear to be an isolated incident. I have personally observed other customers leaving the dealership visibly frustrated by the same poor standard of service. This points to a much bigger management and operational problem at the branch. Ford Tygervalley is a well-known institution, and it is disappointing to see it being undermined by what appears to be poor leadership, lack of accountability, and mismanagement. If this continues, loyal customers will be left with no option but to take their vehicles elsewhere, including branches such as Ford N1 City, simply to receive the service and professionalism they expect and deserve. I believe urgent intervention is needed to protect the reputation of this dealership and restore customer confidence. I therefore request that this complaint be taken seriously and escalated to the appropriate level for immediate attention. I trust that this matter will receive the urgent response it deserves. Regards,
Helpful (0)
|Replies (0)MN
MS N
1 reviews | Active since Jan 2024
4 Apr 2026, 14:14
Declining Standards and Horrific Customer Service
Dear [Management Team / Ford South Africa / Relevant Recipient], I am compelled to formally express my deep frustration and disappointment with the level of service I have received from Ford Tygervalley. The quality of service at Ford Tygervalley has gone completely down the drain. My recent experience with Ford, under the leadership of Mr Angus Peens, has been nothing short of horrible. What should be a simple vehicle service has turned into an exhausting and deeply frustrating ordeal. My vehicle was first booked in for service on 4 February 2026 under Booking Reference: i47835. The vehicle remained at the dealership for 3 days, yet no repairs were done. It was then booked in again on 1 April 2026, and to date, the matter remains unresolved. The level of professionalism and basic business etiquette at this branch appears to no longer exist. Communication between the various teams and departments is poor to the point of being non-existent. It is almost impossible to get a straight answer from anyone — whether from the switchboard, consultants, or even management. This is unacceptable for a dealership representing a brand such as Ford. What is even more concerning is that this does not appear to be an isolated incident. I have personally observed other customers leaving the dealership visibly frustrated by the same poor standard of service. This points to a much bigger management and operational problem at the branch. Ford Tygervalley is a well-known institution, and it is disappointing to see it being undermined by what appears to be poor leadership, lack of accountability, and mismanagement. If this continues, loyal customers will be left with no option but to take their vehicles elsewhere, including branches such as Ford N1 City, simply to receive the service and professionalism they expect and deserve. I believe urgent intervention is needed to protect the reputation of this dealership and restore customer confidence. I therefore request that this complaint be taken seriously and escalated to the appropriate level for immediate attention. I trust that this matter will receive the urgent response it deserves. Regards,
0
Replies (0)ZE
Zaahid E
1 reviews | Active since Mar 2026
30 Mar 2026, 09:03
No word and honour
I had a very disappointing experience dealing with this group regarding a 2023 BMW M4. I contacted them immediately after the vehicle was listed on AutoTrader, while I was already at another dealership about to purchase a similar car. I spoke to a salesperson (Ranjith) and explained that although I was getting a better price elsewhere, I preferred their vehicle due to the colour. I asked if they could consider a discount of around R40,000 and made it clear I was ready to place a deposit immediately to secure the car. Instead of allowing me to secure the vehicle, I was told to wait until Monday so management could approve the deal. I specifically asked them not to sell the car, and I was reassured that it would be fine and that I would be assisted first. On Monday, I was suddenly told the car had “mechanical damage” and was sent to BMW for repairs. I accepted this and confirmed I was still interested. However, I was then told there were multiple other buyers and even higher offers being considered. This directly contradicts what I was told initially — that I was the first serious buyer. Had I been told there were other interested parties, I would have immediately paid a deposit and secured the vehicle. The situation only became more concerning when it was imp**** that the vehicle might go to someone offering more than the listed price, despite my prior agreement and willingness to proceed at the agreed figure. Overall, this experience felt extremely unprofessional and lacking in transparency. It raises serious concerns about how this group handles listings, customer commitments, and pricing integrity. I have bought cars within this group before, but this experience has significantly damaged my trust. I would strongly caution other buyers to secure vehicles immediately, as verbal commitments and assurances appear to carry little weight.
Helpful (0)
|Replies (0)ZE
Zaahid E
1 reviews | Active since Mar 2026
30 Mar 2026, 09:03
No word and honour
I had a very disappointing experience dealing with this group regarding a 2023 BMW M4. I contacted them immediately after the vehicle was listed on AutoTrader, while I was already at another dealership about to purchase a similar car. I spoke to a salesperson (Ranjith) and explained that although I was getting a better price elsewhere, I preferred their vehicle due to the colour. I asked if they could consider a discount of around R40,000 and made it clear I was ready to place a deposit immediately to secure the car. Instead of allowing me to secure the vehicle, I was told to wait until Monday so management could approve the deal. I specifically asked them not to sell the car, and I was reassured that it would be fine and that I would be assisted first. On Monday, I was suddenly told the car had “mechanical damage” and was sent to BMW for repairs. I accepted this and confirmed I was still interested. However, I was then told there were multiple other buyers and even higher offers being considered. This directly contradicts what I was told initially — that I was the first serious buyer. Had I been told there were other interested parties, I would have immediately paid a deposit and secured the vehicle. The situation only became more concerning when it was imp**** that the vehicle might go to someone offering more than the listed price, despite my prior agreement and willingness to proceed at the agreed figure. Overall, this experience felt extremely unprofessional and lacking in transparency. It raises serious concerns about how this group handles listings, customer commitments, and pricing integrity. I have bought cars within this group before, but this experience has significantly damaged my trust. I would strongly caution other buyers to secure vehicles immediately, as verbal commitments and assurances appear to carry little weight.
0
Replies (0)IP
Itumeleng P
1 reviews | Active since Feb 2026
27 Feb 2026, 14:49
Mr
I dropped off the bakkie, after booking it 3 days in advance I arrived at Isuzu service center no one payed me any attention, security personal just instructed me to leave the key inside, I didnt do a pre inspection like most of the isuzu dealerships I've visited, I asked for a lift to get to work and was dismissed by a representative of isuzu NMI leaving me stranded with no Uber option, the transport driver complained that it's only time for customer pick ups not drop offs this was at 14:00 when they close at 17:00, in short I'm not considering personally owning this bakkie any more imagine getting this treatment when you parting with 10K plus per month and they can't be bothered to assist you to the nearest taxi rank at best
Helpful (0)
|Replies (0)IP
Itumeleng P
1 reviews | Active since Feb 2026
27 Feb 2026, 14:49
Mr
I dropped off the bakkie, after booking it 3 days in advance I arrived at Isuzu service center no one payed me any attention, security personal just instructed me to leave the key inside, I didnt do a pre inspection like most of the isuzu dealerships I've visited, I asked for a lift to get to work and was dismissed by a representative of isuzu NMI leaving me stranded with no Uber option, the transport driver complained that it's only time for customer pick ups not drop offs this was at 14:00 when they close at 17:00, in short I'm not considering personally owning this bakkie any more imagine getting this treatment when you parting with 10K plus per month and they can't be bothered to assist you to the nearest taxi rank at best
0
Replies (0)JF
Jan F
1 reviews | Active since Aug 2010
26 Jan 2026, 09:01
What to do with this?
My partner recently bought a Toyota Vitz @ Toyota Centurion and great service whilst buying the car, but the after sales service is not acceptable. The Bluetooth mic is not working properly, and people struggle to hear him when dialing over the system in the car. The dealership cannot give him any reliable solutions due to the fact that they say it is a general problem on all Vitz models and they are looking into a solution: From: Jan van Niekerk <***> Sent: Monday, 26 January 2026 08:51 To: Ludwig Olsson Cc: Charlize Putter <***>; Joan Fourie <***> Subject: Re: Derde opvolg: Handsfree-stelsel – Toyota Vitz Môre Ludwig, Soos bespreek met vorige gesprekke wag ons vir Toyota. Daar is niks terugvoer anders as dit is ‘n probleem met alle VITZ modelle. Toyota werk aan ‘n oplossing. Groete
Helpful (0)
|Replies (0)JF
Jan F
1 reviews | Active since Aug 2010
26 Jan 2026, 09:01
What to do with this?
My partner recently bought a Toyota Vitz @ Toyota Centurion and great service whilst buying the car, but the after sales service is not acceptable. The Bluetooth mic is not working properly, and people struggle to hear him when dialing over the system in the car. The dealership cannot give him any reliable solutions due to the fact that they say it is a general problem on all Vitz models and they are looking into a solution: From: Jan van Niekerk <***> Sent: Monday, 26 January 2026 08:51 To: Ludwig Olsson Cc: Charlize Putter <***>; Joan Fourie <***> Subject: Re: Derde opvolg: Handsfree-stelsel – Toyota Vitz Môre Ludwig, Soos bespreek met vorige gesprekke wag ons vir Toyota. Daar is niks terugvoer anders as dit is ‘n probleem met alle VITZ modelle. Toyota werk aan ‘n oplossing. Groete
0
Replies (0)AS
Anesh S
1 reviews | Active since Dec 2012
3 Dec 2025, 17:03
Service your vehicle elsewhere
Horrible Service NMI Kuils River. My car has been back and forth 3 times in 3 weeks due to useless service. My car a 2021 RAV4 is sluggish and feels like it is cutting off. I left my vehicle for its annual service and also added the complaint about the cutting off. The service was done in the morning and the car stood the whole day with nothing else done on it. I had to take my car back a week later at 15h00 the guys calls and says he needs to keep my vehicle overnight. I refused as I need my car the next day. The car was booked for an overnight today. I made a minimum of 12 calls and each time the call was either cut-off without being answered or it cut-off after being transferred. When I got hold of Reinhard at about 14h00, he promised he would speak to the technician and get back to me. It is now 16h59 and I haven’t heard from him. I finally managed to speak to the booking clerk who couldn’t help because she is not a mechanic. When she tried to get the technician to speak to me, he refused. I have purchased and serviced four vehicles from the Akoo brothers at NMI DSM, I never had this kind of nonsense from them or their staff. The service manager and the dealer principle are totally unhelpful. Nobody has an answer of what is wrong with my vehicle and when it will be repaired.
Helpful (0)
|Replies (0)AS
Anesh S
1 reviews | Active since Dec 2012
3 Dec 2025, 17:03
Service your vehicle elsewhere
Horrible Service NMI Kuils River. My car has been back and forth 3 times in 3 weeks due to useless service. My car a 2021 RAV4 is sluggish and feels like it is cutting off. I left my vehicle for its annual service and also added the complaint about the cutting off. The service was done in the morning and the car stood the whole day with nothing else done on it. I had to take my car back a week later at 15h00 the guys calls and says he needs to keep my vehicle overnight. I refused as I need my car the next day. The car was booked for an overnight today. I made a minimum of 12 calls and each time the call was either cut-off without being answered or it cut-off after being transferred. When I got hold of Reinhard at about 14h00, he promised he would speak to the technician and get back to me. It is now 16h59 and I haven’t heard from him. I finally managed to speak to the booking clerk who couldn’t help because she is not a mechanic. When she tried to get the technician to speak to me, he refused. I have purchased and serviced four vehicles from the Akoo brothers at NMI DSM, I never had this kind of nonsense from them or their staff. The service manager and the dealer principle are totally unhelpful. Nobody has an answer of what is wrong with my vehicle and when it will be repaired.
0
Replies (0)AM
Akhona M
1 reviews | Active since Sept 2025
23 Sept 2025, 13:14
UNHAPPY CUSTOMER - NMI KUILSRIVER
What a nightmare to deal with this branch, went there for a service on the 22 September 2025, after collecting my car, got stuck my car would not start , mind you with baby inside a car, still far from getting home, I reaches out to the Yvette the service lady that assisted me earlier, she didn't find no urgency to my issue, I had to call back few times just to get an update of how far is the help, to my surprise she is busy arranging towtruck and not consider me and my child on how are we getting home. Eventually a technician came, he told me something about petrol blockage due to incorrect assembling of the Part My own petrol was all over the road, Upon calling them this morning I was more upset with the response from the manager Grant who would not take any accountability of the fault never mind the risk I was in with my baby on the road. My car is has a fuel smell ,I had no choice but to use it this morning with my baby inhaling this smell. Most of my fuel is gone No phone call nothing from the management They will never get any business from me ever again
Helpful (0)
|Replies (0)AM
Akhona M
1 reviews | Active since Sept 2025
23 Sept 2025, 13:14
UNHAPPY CUSTOMER - NMI KUILSRIVER
What a nightmare to deal with this branch, went there for a service on the 22 September 2025, after collecting my car, got stuck my car would not start , mind you with baby inside a car, still far from getting home, I reaches out to the Yvette the service lady that assisted me earlier, she didn't find no urgency to my issue, I had to call back few times just to get an update of how far is the help, to my surprise she is busy arranging towtruck and not consider me and my child on how are we getting home. Eventually a technician came, he told me something about petrol blockage due to incorrect assembling of the Part My own petrol was all over the road, Upon calling them this morning I was more upset with the response from the manager Grant who would not take any accountability of the fault never mind the risk I was in with my baby on the road. My car is has a fuel smell ,I had no choice but to use it this morning with my baby inhaling this smell. Most of my fuel is gone No phone call nothing from the management They will never get any business from me ever again
0
Replies (0)A
Anonymous
1 reviews | Active since Feb 2017
22 Sept 2025, 17:33
NMI Toyota Kuilsriver
Never go to NMI Toyota in Kuilsriver. My daughter drove 2 hours to view a vehicle that Blessing told her was available. Upon arriving there she was then told sorry the vehicle was already sold on auction. Upon calling the dealer principal I’m told sorry but the guy is new in the industry. After more than 3 hours later the same vehicle is still on the website. What a joke. Customer service sells cars. Not advertising. So step up the game or get out the arena.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Feb 2017
22 Sept 2025, 17:33
NMI Toyota Kuilsriver
Never go to NMI Toyota in Kuilsriver. My daughter drove 2 hours to view a vehicle that Blessing told her was available. Upon arriving there she was then told sorry the vehicle was already sold on auction. Upon calling the dealer principal I’m told sorry but the guy is new in the industry. After more than 3 hours later the same vehicle is still on the website. What a joke. Customer service sells cars. Not advertising. So step up the game or get out the arena.
0
Replies (0)HH
Herman H
1 reviews | Active since Jun 2018
17 Sept 2025, 20:22
Poor Service and Lack of Communication
MNI Ford N1 CITY I purchased parts from the Parts Department and was assured at the time of ordering that the items were available at the Silverton factory. I was told it would take no more than 5 working days. After numerous calls and follow-ups, 4 weeks later I contacted the Parts Manager to ask why it was taking so long. Without hesitation, the delay was blamed on imports taking longer than expected. I was then assured that he would call me back once he had spoken to the sales representative. Two weeks later, I was still waiting for his call. Once again, I had to phone to find out what was happening. As usual, no one in the Parts Department was available, and the receptionist promised someone would return my call — which never happened. Only later that afternoon did I receive a WhatsApp message informing me that the parts were finally ready for collection. This level of service is unacceptable. I would like to know what steps your department will take to address this lack of communication and ensure that customers do not have to go through the same experience in the future.
Helpful (0)
|Replies (0)HH
Herman H
1 reviews | Active since Jun 2018
17 Sept 2025, 20:22
Poor Service and Lack of Communication
MNI Ford N1 CITY I purchased parts from the Parts Department and was assured at the time of ordering that the items were available at the Silverton factory. I was told it would take no more than 5 working days. After numerous calls and follow-ups, 4 weeks later I contacted the Parts Manager to ask why it was taking so long. Without hesitation, the delay was blamed on imports taking longer than expected. I was then assured that he would call me back once he had spoken to the sales representative. Two weeks later, I was still waiting for his call. Once again, I had to phone to find out what was happening. As usual, no one in the Parts Department was available, and the receptionist promised someone would return my call — which never happened. Only later that afternoon did I receive a WhatsApp message informing me that the parts were finally ready for collection. This level of service is unacceptable. I would like to know what steps your department will take to address this lack of communication and ensure that customers do not have to go through the same experience in the future.
0
Replies (0)