Bankmed
1.6|1,544 reviews
Responds in 5 hours 56 min
KM
Khatija M
1 reviews | Active since Member
13 Apr 2026, 14:54
Terrible service as usual
Totally pathetic service as usual. It's like I have to load you all the time just to get the service I am paying allot for. My husband went for a corneal graph in February. They haven't paid the doctor to date for the cornea. I called and spoke to 3 agents - tembele - 16/02/ashante/ lulama - 8 April who assured me they would call the accounts department and sort this out. They advised the accountant is not providing the correct nappi code. This was last week, nothing has been resolved to date, and now the doctor is handing me over to the creditors for payment. Can this can resolved urgently. Please find the REF no's below REF - 11941137068 REF - 11914415431
Helpful (0)
Replies (5)0
Replies (5)Bankmed's replyOfficial
14 Apr 2026, 11:28Hi Khatija.
Thank you for your patience.
Please note that our Bankmed team already has the matter at hand and is currently attending to it. We have followed up with them and will ensure that you are kept updated as soon as further feedback is received.
We appreciate your patience and will revert with updates as soon as they become available.
Thank you for your patience.
Please note that our Bankmed team already has the matter at hand and is currently attending to it. We have followed up with them and will ensure that you are kept updated as soon as further feedback is received.
We appreciate your patience and will revert with updates as soon as they become available.
Best regards,
Bankmed's reply14 Apr 2026, 11:28
Official
Hi Khatija.
Thank you for your patience.
Please note that our Bankmed team already has the matter at hand and is currently attending to it. We have followed up with them and will ensure that you are kept updated as soon as further feedback is received.
We appreciate your patience and will revert with updates as soon as they become available.
Thank you for your patience.
Please note that our Bankmed team already has the matter at hand and is currently attending to it. We have followed up with them and will ensure that you are kept updated as soon as further feedback is received.
We appreciate your patience and will revert with updates as soon as they become available.
Best regards,
Bankmed's replyOfficial
16 Apr 2026, 08:36Hi Khatija.
Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Best regards,
Bankmed's reply16 Apr 2026, 08:36
Official
Hi Khatija.
Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Best regards,
Bankmed's replyOfficial
16 Apr 2026, 11:27Thank you so much for taking our call. We will be in touch again next week Tuesday as promised. Take care.
Best regards,
Bankmed's reply16 Apr 2026, 11:27
Official
Thank you so much for taking our call. We will be in touch again next week Tuesday as promised. Take care.
Best regards,
Bankmed's replyOfficial
21 Apr 2026, 09:48Good day. Thank you for taking our call. Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Thank you for your patience.
Best regards,
Bankmed's reply21 Apr 2026, 09:48
Official
Good day. Thank you for taking our call. Please note that your query is currently being actively worked on. We will keep you updated on any progress and notify you as soon as there are any developments.
Thank you for your patience.
Thank you for your patience.
Best regards,
Bankmed's replyOfficial
23 Apr 2026, 07:31Good day Khatijah,
Thank you for your continued cooperation and patience while we worked on your query. We are pleased to confirm that the matter has now been resolved.
Should you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards.
Thank you for your continued cooperation and patience while we worked on your query. We are pleased to confirm that the matter has now been resolved.
Should you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards.
Best regards,
Bankmed's reply23 Apr 2026, 07:31
Official
Good day Khatijah,
Thank you for your continued cooperation and patience while we worked on your query. We are pleased to confirm that the matter has now been resolved.
Should you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards.
Thank you for your continued cooperation and patience while we worked on your query. We are pleased to confirm that the matter has now been resolved.
Should you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards.
Best regards,