Bankmed
1.6|1,544 reviews
AG
Andre G
1 reviews | Active since Member
05 May 2026, 15:08
Bankmed just dont care for elderly patients
How iselyand uncaring can a medical company be? You shortpay for 3 months on a service provider account then you rectify the payment from April but you do not settle the arrears all due to your admin error. This result in the Colonoplast putting a hold on stoma for the patient. You promise to sort it out and to escalate and then just disappear What do I need to reolve your poor service no caring for a patient that needs essential srevices to have a dignified life?
Helpful (0)
Replies (7)0
Replies (7)Bankmed's replyOfficial
05 May 2026, 15:38Hi Andre, we will look into this and revert with feedback.
Best regards,
Bankmed's reply05 May 2026, 15:38
Official
Hi Andre, we will look into this and revert with feedback.
Best regards,
Bankmed's replyOfficial
06 May 2026, 07:26Hi Andre. Kindly provide us with the membership or ID number and we will immediately look into this. We are so sorry for the frustration caused.
Best regards,
Bankmed's reply06 May 2026, 07:26
Official
Hi Andre. Kindly provide us with the membership or ID number and we will immediately look into this. We are so sorry for the frustration caused.
Best regards,
AG
Andre G's updateReviewer Update
07 May 2026, 14:55I have given the information again via private message.
As well as per email. While you are once again investigating and escalating my moms coloplast order were blocked due non payment from Bankmed. It is impossible to speak anyone senior, and all the staff can do at call centre is to escalate. Absolutely useless and disgusting service . I have paid the arrears caused by poor admin personally because Bankmed is *********** to resolve a simple accounting error.
As well as per email. While you are once again investigating and escalating my moms coloplast order were blocked due non payment from Bankmed. It is impossible to speak anyone senior, and all the staff can do at call centre is to escalate. Absolutely useless and disgusting service . I have paid the arrears caused by poor admin personally because Bankmed is *********** to resolve a simple accounting error.
AG
Andre G's update07 May 2026, 14:55
Reviewer Update
I have given the information again via private message.
As well as per email. While you are once again investigating and escalating my moms coloplast order were blocked due non payment from Bankmed. It is impossible to speak anyone senior, and all the staff can do at call centre is to escalate. Absolutely useless and disgusting service . I have paid the arrears caused by poor admin personally because Bankmed is *********** to resolve a simple accounting error.
As well as per email. While you are once again investigating and escalating my moms coloplast order were blocked due non payment from Bankmed. It is impossible to speak anyone senior, and all the staff can do at call centre is to escalate. Absolutely useless and disgusting service . I have paid the arrears caused by poor admin personally because Bankmed is *********** to resolve a simple accounting error.
AG
Andre G's updateReviewer Update
07 May 2026, 14:57Promisses to give feedback never happens Managers don’t take calls. All while their patients suffer the indignity of not getting essential cronic approved medication
AG
Andre G's update07 May 2026, 14:57
Reviewer Update
Promisses to give feedback never happens Managers don’t take calls. All while their patients suffer the indignity of not getting essential cronic approved medication
Bankmed's replyOfficial
08 May 2026, 14:34Hi Andre. Thank you for taking our call and providing us with the information. We will keep you updated regarding the matter.
Best regards,
Bankmed's reply08 May 2026, 14:34
Official
Hi Andre. Thank you for taking our call and providing us with the information. We will keep you updated regarding the matter.
Best regards,
Bankmed's replyOfficial
11 May 2026, 10:01Morning Andre. Kindly note that we are still reviewing the three claims short paid and we will keep you updated.
Best regards,
Bankmed's reply11 May 2026, 10:01
Official
Morning Andre. Kindly note that we are still reviewing the three claims short paid and we will keep you updated.
Best regards,
Bankmed's replyOfficial
13 May 2026, 09:36Hi Andre. Thank you for your ongoing patience. Kindly note that we are liaising with the provider and we will be in touch telephonically to provide a further update.
Best regards,
Bankmed's reply13 May 2026, 09:36
Official
Hi Andre. Thank you for your ongoing patience. Kindly note that we are liaising with the provider and we will be in touch telephonically to provide a further update.
Best regards,