B3 Funerals
Claimed Business
|1|35 Reviews (last 12 months)|This business does not respond to reviews
B3 Funerals
Claimed Business
|1
35 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, B3 Funerals is facing significant customer dissatisfaction, with a recurring theme centred on the transition between underwriters such as Clientele and RMA Life. Customers consistently mention duplicate debit orders, unexplained policy lapses, and poor communication regarding underwriter changes. Many long-standing policyholders express frustration over unresponsive call centres, ignored emails, and agents unable to resolve claims or billing disputes. A common concern is delayed claim payouts during bereavement, leaving families without promised support. Loyalty spanning many years appears unrewarded, eroding trust in the brand.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|35 Reviews
Sep '25 - Aug '26
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceF
jN
jackie N
1 reviews | Active since Apr 2014
19 May 2026, 18:28
On the 8th of May I called B3 funerals to make them aware that I cannot pay my B3 policy this month due to the error im getting. Spoke to Zanele Shabangu who continuously spoke in zulu and frustrating me,she tells me B3 has changed the underwriter therefo
This company need to train their staff about customer service and telephone etiquette
Helpful (0)
|Replies (0)jN
jackie N
1 reviews | Active since Apr 2014
19 May 2026, 18:28
On the 8th of May I called B3 funerals to make them aware that I cannot pay my B3 policy this month due to the error im getting. Spoke to Zanele Shabangu who continuously spoke in zulu and frustrating me,she tells me B3 has changed the underwriter therefo
This company need to train their staff about customer service and telephone etiquette
0
Replies (0)cM
calvin M
1 reviews | Active since Oct 2013
18 May 2026, 10:49
POOR SERVICE EVER AND I REGRET SIGNING THE SERVICE WITH THEM
This company need to train their staff about customer service and telephone etiquette, their call center service is the worst, you need to speak Isizulu for you to be assistant. I visited the Polokwane Branch and I even regret ever going there. PLEASE TRAIN YOUR STAFF ABOUT CUSTOMER SERVICE
Helpful (0)
|Replies (0)cM
calvin M
1 reviews | Active since Oct 2013
18 May 2026, 10:49
POOR SERVICE EVER AND I REGRET SIGNING THE SERVICE WITH THEM
This company need to train their staff about customer service and telephone etiquette, their call center service is the worst, you need to speak Isizulu for you to be assistant. I visited the Polokwane Branch and I even regret ever going there. PLEASE TRAIN YOUR STAFF ABOUT CUSTOMER SERVICE
0
Replies (0)MS
TL
Thato L
1 reviews | Active since Apr 2026
22 Apr 2026, 15:38
POOR SERVICES REGRET SIGNING UP WITH THEM
You have to speak isiZulu to get assistance the circus should maybe be moved to KZN and be limited to Zulu speaking people only. Unprofessional stuff, collection department is just imaginary non existent. Policy lapse due to language barrier and unprofessional stuff 😡
Helpful (0)
|Replies (0)TL
Thato L
1 reviews | Active since Apr 2026
22 Apr 2026, 15:38
POOR SERVICES REGRET SIGNING UP WITH THEM
You have to speak isiZulu to get assistance the circus should maybe be moved to KZN and be limited to Zulu speaking people only. Unprofessional stuff, collection department is just imaginary non existent. Policy lapse due to language barrier and unprofessional stuff 😡
0
Replies (0)kS
khomotso S
1 reviews | Active since Feb 2015
22 Apr 2026, 11:07
*********** and inconsiderate service prov8
I know no one will actually respond to this because B3 has lost its purpose which is to assist its clients with dignity. I went through all the complaints and everyone is complaining about the same thing actually,the change of underwriters ( Clientele story) You will call around and still not get any help, you will visit their offices and still get *********** people that will also not assist. Now I made a decision to go to another funeral Palour but I hope you assist millions of people should anything happen to them.
Helpful (0)
|Replies (0)kS
khomotso S
1 reviews | Active since Feb 2015
22 Apr 2026, 11:07
*********** and inconsiderate service prov8
I know no one will actually respond to this because B3 has lost its purpose which is to assist its clients with dignity. I went through all the complaints and everyone is complaining about the same thing actually,the change of underwriters ( Clientele story) You will call around and still not get any help, you will visit their offices and still get *********** people that will also not assist. Now I made a decision to go to another funeral Palour but I hope you assist millions of people should anything happen to them.
0
Replies (0)TS
TIDIMALO S
1 reviews | Active since Jan 2026
16 Apr 2026, 12:54
Extremely Poor Service & Double Debits
My mother has been a client since 2010 but the service we are receiving now is unacceptable. Since B3 partnered with Clientele, her account has been debited twice every month by both companies. We have tried resolving this multiple times, but we are being sent from pillar to post — Clientele says speak to B3, and B3 says speak to Clientele. Calls to B3 result in being on hold for over an hour, agents are unable to assist, and no manager is available to resolve the issue. Clientele requires a letter from B3 to reverse the debit, but B3 is not responding to calls or emails. This is extremely frustrating and disappointing, especially for a funeral policy. We need urgent resolution
Helpful (0)
|Replies (0)TS
TIDIMALO S
1 reviews | Active since Jan 2026
16 Apr 2026, 12:54
Extremely Poor Service & Double Debits
My mother has been a client since 2010 but the service we are receiving now is unacceptable. Since B3 partnered with Clientele, her account has been debited twice every month by both companies. We have tried resolving this multiple times, but we are being sent from pillar to post — Clientele says speak to B3, and B3 says speak to Clientele. Calls to B3 result in being on hold for over an hour, agents are unable to assist, and no manager is available to resolve the issue. Clientele requires a letter from B3 to reverse the debit, but B3 is not responding to calls or emails. This is extremely frustrating and disappointing, especially for a funeral policy. We need urgent resolution
0
Replies (0)JS
Johannes S
1 reviews | Active since Feb 2014
10 Apr 2026, 12:51
Johannes Sibanyoni
We made a claim in September 2024, we had to redo the claim again in 2026, I filed another claim 3 weeks ago, and still not being contacted, no feedback, I made a follow up and still nothing
Helpful (0)
|Replies (0)JS
Johannes S
1 reviews | Active since Feb 2014
10 Apr 2026, 12:51
Johannes Sibanyoni
We made a claim in September 2024, we had to redo the claim again in 2026, I filed another claim 3 weeks ago, and still not being contacted, no feedback, I made a follow up and still nothing
0
Replies (0)