Rude nd selfish

I ordered something from this company its in cape town on the 29nov 2019 nd I told them that I need it before tomorrow nd they promised me that I wil get it nd I paid them in full md I havent got it.. nd I dont care about me as client anymore Im the one who is calling the compant that they choice for delivery md the lady I was chat was so rude nd told me that if I want my money back I must bring their hair back ..I dont knw what hair cs I havent get it ..nd the choose that ****ty company to deliver it..im so ****ed ..she is so amateur shame her name is something like Naura or noaura..very rude md selffish ..I ordered from asanda who is not talking to me now..when I call their the pretend not hearing me ..