Avis Rent A Car — Disputed charges not resolved after 3 weeks | Rental E103867481

I rented a vehicle from Avis at Cape Town International Airport from 28 April to 3 May 2026. My rental package included a Windscreen, Tyre and Third Party Damage Waiver with zero liability (R0) for tyre damage — as clearly stated on my signed contract.

During the rental I experienced a tyre puncture. The tyre was unrepairable and a spare was fitted. I contacted Avis breakdown as instructed and was directed to the airport branch who handled the matter.

On receiving my final invoice I was charged R460.87 for tyre/wheel damage despite my zero liability waiver. When I disputed this, Avis reframed it as a “damage administration fee” — a distinction that does not exist anywhere in my signed contract which states liability as R0 without qualification.

I was also charged R100 for time and distance despite collecting the vehicle at the exact documented start time and returning it one hour early, and R154 in fuel charges despite returning the vehicle at the same fuel level.

I have now sent seven emails over three weeks. I have dealt with four different agents — Katlego, Dumisani, Nothando, and Andile — none of whom have provided a satisfactory response with specific contractual justification. The fuel charges were escalated for investigation on 17 May with no outcome provided.

This matter has been escalated to management twice with no resolution. I am now referring this to the Motor Industry Ombudsman of South Africa and the National Consumer Commission.

Total disputed: R715.26.