avbob is A **** WHEN THEY HAVE TO PAY

I am writing this email with deepest regret of ever joining AVBOB i submitted a claim and has been regretted I received an sms saying my policy will lapse on the 25th of March 2026 I ensured and paid my premium so that policy is updated it is unfortunate that the death occurred on the 22nd then on the 23 I paid and I called in first to notify you of what has happened and advised I pay my policy and instructions as per sms. The question i am having know is that why accept my payment where as you won't pay. What exactly do you expect me to do... since you not paying im obligated to contribute hence I asked my family to send me documents so I claim the funeral is tomorrow.. in this case if Avbob is not meeting me in any way might as well cancel the policy and people have told me that you guys dont pay.. please refund my last payment and I look for alternative cover that sympathize with vulnerable black communities like Cebolethu. Because I am utterly disgusted with your service.

Kind regards, Itumeleng Maupa