Appliance Guru
Unclaimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
Appliance Guru
Unclaimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Appliance Guru is facing significant dissatisfaction across its repair services. Customers consistently mention paying call-out fees and repair costs without receiving working appliances, with washing machines, fridges, ovens and fans cited as recurring problem areas. A frequent theme is poor communication, including ignored calls and messages after payment. Reviewers also raise concerns about technician accountability, unfulfilled guarantees, and questions about certification. While an isolated voice expressed appreciation for assistance received, the dominant impression is one of unresolved repairs and eroded trust.
Performance(last 12 months):
NPS Score
-60Unlikely
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thabang M
1 reviews | Active since Sept 2024
12 Jan 2026, 15:14
Bad service and ****mers
Called to get a quote for my washing machine paid a call-out fee they told me they will call me back with a quote and schedule a date for repairs they never returned they don’t respond to calls these guys will **** you for a call out fee of R500 and will never return. The business phone line is automated so good luck trying to call their offices
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Thabang M
1 reviews | Active since Sept 2024
12 Jan 2026, 15:14
Bad service and ****mers
Called to get a quote for my washing machine paid a call-out fee they told me they will call me back with a quote and schedule a date for repairs they never returned they don’t respond to calls these guys will **** you for a call out fee of R500 and will never return. The business phone line is automated so good luck trying to call their offices
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Nalishka R
1 reviews | Active since Jan 2020
19 Dec 2025, 14:47
Disgraceful Service
Never use this joke of a company for any of your fixes. Just makes excuses and do not fix your issues. Came to fix the rubber on my washing machine and came with the wrong rubber size. Left my washing machine not put together. Said they were going to come back the next day at 11 however never communicated. Everytime I tried calling they didnt take my call. Please do not trust them they have pathetic service
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Nalishka R
1 reviews | Active since Jan 2020
19 Dec 2025, 14:47
Disgraceful Service
Never use this joke of a company for any of your fixes. Just makes excuses and do not fix your issues. Came to fix the rubber on my washing machine and came with the wrong rubber size. Left my washing machine not put together. Said they were going to come back the next day at 11 however never communicated. Everytime I tried calling they didnt take my call. Please do not trust them they have pathetic service
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Shayne A
1 reviews | Active since Sept 2011
4 Dec 2025, 22:29
Dont use Appliance Guru and their techs from Duck Appliances. ******* and shady workmanship.
Dont use these guys, asked them to assist with fixing two fans. They quoted me a cheap call out fee and then sent Mike from Duck Appliances. He arrived, said he wanted to take the two fans to get motors for them. He told me it was R2,800 tp repair the two fans and he would bring them back. He wanted to drop and go, but I said test them first. Plugged one in and it tripped the earth leakage. The second one worked, but only for a week. I padi him R1400 for the working fan and said he must let me know about the other. Mike told me 3 months guarantee on his work. Messaged him to tell him the fan is doing the same thing it did before he took it, no response. Thought I would put it out there so no one else gets taken for a ride.
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Shayne A
1 reviews | Active since Sept 2011
4 Dec 2025, 22:29
Dont use Appliance Guru and their techs from Duck Appliances. ******* and shady workmanship.
Dont use these guys, asked them to assist with fixing two fans. They quoted me a cheap call out fee and then sent Mike from Duck Appliances. He arrived, said he wanted to take the two fans to get motors for them. He told me it was R2,800 tp repair the two fans and he would bring them back. He wanted to drop and go, but I said test them first. Plugged one in and it tripped the earth leakage. The second one worked, but only for a week. I padi him R1400 for the working fan and said he must let me know about the other. Mike told me 3 months guarantee on his work. Messaged him to tell him the fan is doing the same thing it did before he took it, no response. Thought I would put it out there so no one else gets taken for a ride.
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Jaco R
1 reviews | Active since Mar 2021
13 Oct 2025, 11:32
Very bad experience with Appliance Guru
Our fridge required repairs on the 16th of September. It is the 13th of October and still not repaired after spending R3400. After multiple revisits and losing food we still have no working fridge. This company sells them as excellent high quality service repairs, its not.
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Jaco R
1 reviews | Active since Mar 2021
13 Oct 2025, 11:32
Very bad experience with Appliance Guru
Our fridge required repairs on the 16th of September. It is the 13th of October and still not repaired after spending R3400. After multiple revisits and losing food we still have no working fridge. This company sells them as excellent high quality service repairs, its not.
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