Apartment Box
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Apartment Box
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Dimpho
1 reviews | Active since Jan 2020
6 May 2026, 09:52
Deposit Not Refunded & No Response from ApartmentBox
I am extremely disappointed with the service from ApartmentBox. I vacated the apartment on 30 March 2026, and my total deposit was R13,304. I have now been informed that R4,800 will be deducted for “stained walls” — something I strongly dispute, as this falls under normal wear and tear and was never identified as damage. I do acknowledge the R2,000 being held in line with the lease agreement, as well as the R130.11 for water usage in March. However, the biggest issue is the complete lack of communication. I have sent multiple emails regarding my deposit refund and have received no response. To date, my deposit has still not been paid. This experience has been frustrating and unprofessional. I would appreciate urgent feedback and resolution on this matter.
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Dimpho
1 reviews | Active since Jan 2020
6 May 2026, 09:52
Deposit Not Refunded & No Response from ApartmentBox
I am extremely disappointed with the service from ApartmentBox. I vacated the apartment on 30 March 2026, and my total deposit was R13,304. I have now been informed that R4,800 will be deducted for “stained walls” — something I strongly dispute, as this falls under normal wear and tear and was never identified as damage. I do acknowledge the R2,000 being held in line with the lease agreement, as well as the R130.11 for water usage in March. However, the biggest issue is the complete lack of communication. I have sent multiple emails regarding my deposit refund and have received no response. To date, my deposit has still not been paid. This experience has been frustrating and unprofessional. I would appreciate urgent feedback and resolution on this matter.
0
Replies (0)JN
Jared N
1 reviews | Active since Jan 2020
15 Aug 2025, 19:17
Worst letting agent I've dealt with
My wife and I were given the keys to a flat that was filthy and had many problems. Apartment Box would have been aware of the problems as they conducted the out inspection for the previous tenant. The flat was empty for one month before we moved in so there was ample time the rectify the problems. One of the issues was the kitchen light not working. For the first month we had to cook and wash dishes in the evenings using a flashlight. One day the geyser gave up and one would expect this to be an emergency case. It took them forever to get a technician to assess the problem. They chose an absolute amateur as it took him three attempts to get it working correctly. For a total of twelve days we had to struggle with a non-functional geyser. Some of their staff ignore emails and phone calls, so at times the only way to discuss a problem is to show up at their office unannounced. I was charged a post lease admin fee and a body corporate (BC) moving in & out fee. I've lived in many sectional title properties and have never heard of the BC charging such fees. I inquired with the management of the building, spoke to various staff & residents, and everyone told me that there is no such thing as a BC moving in & out fee. Not surprising when I asked for all amounts that they ********ly took from me I was ignored. I reported them to the Property Practitioners Regulatory Authority and the Rental Housing Tribunal. The tribunal ruled in my favour and all amounts were paid to me. It cost me nothing in legal fees because the Rental Housing Tribunal provides a free service to the public.
Helpful (0)
|Replies (0)JN
Jared N
1 reviews | Active since Jan 2020
15 Aug 2025, 19:17
Worst letting agent I've dealt with
My wife and I were given the keys to a flat that was filthy and had many problems. Apartment Box would have been aware of the problems as they conducted the out inspection for the previous tenant. The flat was empty for one month before we moved in so there was ample time the rectify the problems. One of the issues was the kitchen light not working. For the first month we had to cook and wash dishes in the evenings using a flashlight. One day the geyser gave up and one would expect this to be an emergency case. It took them forever to get a technician to assess the problem. They chose an absolute amateur as it took him three attempts to get it working correctly. For a total of twelve days we had to struggle with a non-functional geyser. Some of their staff ignore emails and phone calls, so at times the only way to discuss a problem is to show up at their office unannounced. I was charged a post lease admin fee and a body corporate (BC) moving in & out fee. I've lived in many sectional title properties and have never heard of the BC charging such fees. I inquired with the management of the building, spoke to various staff & residents, and everyone told me that there is no such thing as a BC moving in & out fee. Not surprising when I asked for all amounts that they ********ly took from me I was ignored. I reported them to the Property Practitioners Regulatory Authority and the Rental Housing Tribunal. The tribunal ruled in my favour and all amounts were paid to me. It cost me nothing in legal fees because the Rental Housing Tribunal provides a free service to the public.
0
Replies (0)