Ampath Threatening ITC Listing on PAID Account Without Statements or Supporting Documents

Ampath handed over a PAID account to collections and threatened ITC listing, and now nobody wants to assist.

I received the following SMS out of nowhere: “Your DRS DU BUISSON account **********3318 remains unpaid, it will now be listed on ITC.”

This was the FIRST communication received. No statements, no invoices, no calls, no emails... nothing.

When I queried this, I was initially told that the account was unpaid by the medical aid. The problem with that explanation is that this related to my husband’s account, which was in fact paid by the medical aid.

After I challenged this and provided proof that the account was paid by medical aid, the story then changed and I was told it now related to tests performed for my son in December 2024.

Ampath has outright refused to provide the settlement amount and advised me to deal directly with NCCS (collections). I will NOT do that for an account that was already paid IN CASH!!.

I attached proof of payment and since then nobody has come back to me despite their stated 24-hour turnaround time. It has now been days without any response from Accounts.

They are exceedingly diligent in handing accounts over to NCCS (Collections), but seem unable to provide statements, invoices, payment allocations, or any supporting documentation to back up their claims.