TrustIndex
7.3
Score
Ranking
#3
in Construction & Hardware
Avg Reply
1433
Hours
NPS Score
-100
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Excellent Service
I had problems with my software but Mr Pride was very kind to help assist me promptly.
1 reviews | Active since Jan 2020
Excellent Service
I had problems with my software but Mr Pride was very kind to help assist me promptly.
1 reviews | Active since Jan 2020
Katleho best IT to assist you
Don't know about the rest of the team but Im very happy with KATLEHO!!! He even helps after hours and wont stop till the problem is fixed. Well done to you now my Machine is running 10 stars for you * * * * * * * * * *
1 reviews | Active since Jan 2020
Katleho best IT to assist you
Don't know about the rest of the team but Im very happy with KATLEHO!!! He even helps after hours and wont stop till the problem is fixed. Well done to you now my Machine is running 10 stars for you * * * * * * * * * *
1 reviews | Active since Jan 2020
Worst Customer Service Ever
Worst service ever! Do not use, after booking a team to come out for a machine, not being told beforehand that payment needs to be made on the same day. When phoning the office, the excuse is that Eric doesn't take calls and April is "busy". And then the phone gets put down in your ear. They don't even have a card machine, they're willing to rather remove a cable, that cost a measly R1000 than arrange with you to make the payment tomorrow. Seeing as this is a large company where payments can't be made immediately as it needs two authorizations to do so. If I could give 0 starts I would
1 reviews | Active since Jan 2020
Worst Customer Service Ever
Worst service ever! Do not use, after booking a team to come out for a machine, not being told beforehand that payment needs to be made on the same day. When phoning the office, the excuse is that Eric doesn't take calls and April is "busy". And then the phone gets put down in your ear. They don't even have a card machine, they're willing to rather remove a cable, that cost a measly R1000 than arrange with you to make the payment tomorrow. Seeing as this is a large company where payments can't be made immediately as it needs two authorizations to do so. If I could give 0 starts I would
1 reviews | Active since Jan 2020
Bad customer service
I took my dtf A3 machine for change of printerhead and dampers because white ink was blocked and the dampers had residue .They gave me a quote of above R9000 and i paid with no hesitation. The problem is they dispatched my machine without full quality control in place. When I received my machine the power switch was not working, i had to find an electrician somewhere to fix the switch for me. After that, I had to test the machine if its working properly but turns out that white ink is still not coming out. I am based in Bloemfontein amd i was told to bring back the machine. I refused because it is costly to take the machine to their warehouse,this is their fault and not my responsibility to fix the machine. I paid full amout and I received bad service after all. Now im stuck with a machine that is not working but theres nothing done about it. I am highly disappointed .
1 reviews | Active since Jan 2020
Bad customer service
I took my dtf A3 machine for change of printerhead and dampers because white ink was blocked and the dampers had residue .They gave me a quote of above R9000 and i paid with no hesitation. The problem is they dispatched my machine without full quality control in place. When I received my machine the power switch was not working, i had to find an electrician somewhere to fix the switch for me. After that, I had to test the machine if its working properly but turns out that white ink is still not coming out. I am based in Bloemfontein amd i was told to bring back the machine. I refused because it is costly to take the machine to their warehouse,this is their fault and not my responsibility to fix the machine. I paid full amout and I received bad service after all. Now im stuck with a machine that is not working but theres nothing done about it. I am highly disappointed .
1 reviews | Active since Jan 2020
Bad customer service. Unhappy customer
I reached out to the company telling them that my A3 DTF PRINTER is not printing well, the inks are dry. I tried to do a callout but the assistant said my machine is too small i must bring it to the warehouse, mind you im based in Bloemfontein. I brought the machine but it has been 3 days and nothing has happened, their excuse is they prioritise call out instead of drop off. Which means I must wait for up to a week or two weeks while the technicians are out on a call out. I do not think that its fair because we are all customers of the company, we need equal treatment because we bought machines from the same company. I am so disappointed in the customer service they offer.
1 reviews | Active since Jan 2020
Bad customer service. Unhappy customer
I reached out to the company telling them that my A3 DTF PRINTER is not printing well, the inks are dry. I tried to do a callout but the assistant said my machine is too small i must bring it to the warehouse, mind you im based in Bloemfontein. I brought the machine but it has been 3 days and nothing has happened, their excuse is they prioritise call out instead of drop off. Which means I must wait for up to a week or two weeks while the technicians are out on a call out. I do not think that its fair because we are all customers of the company, we need equal treatment because we bought machines from the same company. I am so disappointed in the customer service they offer.
1 reviews | Active since Jan 2020
No rufund
I orderd parts online witch they said they had in stock when I phoned an it shows over 10000+ in stock. I then paid online after witch I received a email back stating there no stock they need my bank details for a refund. After numerous emails, whatsapps and phone calls ( to very unhelpful people) seems like I am not getting a refund as no one can reply or answer me. The one department blames the next and no one seems to know that they even ave a online store.
1 reviews | Active since Jan 2020
No rufund
I orderd parts online witch they said they had in stock when I phoned an it shows over 10000+ in stock. I then paid online after witch I received a email back stating there no stock they need my bank details for a refund. After numerous emails, whatsapps and phone calls ( to very unhelpful people) seems like I am not getting a refund as no one can reply or answer me. The one department blames the next and no one seems to know that they even ave a online store.
1 reviews | Active since Jan 2020
Good pricing
Exactly what I want and need...good quality,fair price, and prompt delivery. . .an overall great value!
1 reviews | Active since Jan 2020
Good pricing
Exactly what I want and need...good quality,fair price, and prompt delivery. . .an overall great value!
1 reviews | Active since Jan 2020
Best machines
I have never had a problem with any of their machines.They work excellently.
1 reviews | Active since Jan 2020
Best machines
I have never had a problem with any of their machines.They work excellently.