Al's hardware

So I bought tiles @ Al's hardware in industrial rd.Tiles,cement,bonding liquid and grout.The tillers started tilling and 2 days later the tiles are stil wet(cement did not set).on the 3rd day the cement was stil wet,the tiles were loose .so I removed the tiles.tillers told me the cement was fake.i bought new cement,bonding liquid and grout at tile africa and the tiles were set the very same day.i had to pay the tillers again..I went back to Al's hardware I showed them the videos of the tiles being removed and the manager said they can't refund me. They contacted the cement manufacturer (WEBBER saint gobain).they sent out a consultant witch then took a sample of the cement to be tested .he also questioned the tillers and he said he wil let us know about the results..2 weeks later they stil don't have the results..I phned the consultant and he said he did he's job.hes waiting for feedback.so stil no feedback.nothing.i have to phone the consultant. They don't keep me up to date and al he could say was he did he's job he's waiting for feedback .2 weeks later .. I bought the cement from Al's hardware. They won't refund me.they put me in contact with their cement manufacturer Saint gobain..even though I bought the cement directly from Al's I have to deal with a consultant from Saint gobain who does not call me to keep me updated. I have to call him and now I'm being side lined..2 weeks later stil waiting for test result from Saint gobain. And please don't bother buying tiles from Al's hardware..not good quality. The porcelain tiles stain so much ..never had I ever seen porcelain tiles quality this bad..so many regrets and so much money lost