Pathetic service and a ****

I made a booking through them

Dear Phillip Meyer Meyer, Greetings from Agoda!

With reference to your booking ID *** as detailed below:

Hotel: Eight modern suites with Ensuite bathrooms City/Country or Region: Cape Town/South Africa Arrival: February 27, 2026 Departure: February 28, 2026

We have requested our bank to cancel the pre-authorized amount that was held on your card.

Refund Period

- For credit card : 30 business days, or until your next billing cycle. - For debit card: 30-45 business days

Please note the refund period is subject to your bank's policies.

Please feel free to contact us if you have additional questions.

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Regards, Mahendra Agoda Customer Experience Group

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I arrived at the place and was informed they did not have any record. Eventually I found out there was a technical glitch with my payment. But payment was debited from my account. Consultant was extremely rude and unprofessional. Look at other reviews. Very similar. Supposedly technical glitches.

This company is a **** on note and should be avoided by all costs!!!!!!