Awaiting pay out of provident and death claim

My husband passed last year December, he contributed to provident fund and death claim All required documentation has been sent to the claims department 65 pages via Postnet and then some. After many emails it has been established that all has been received including GLA beginning March 2026 and all will be submitted to the trustees end of April more than a month from our correspondence. When I enquired beginning May via email I was told they were to busy to submit....can you believe this nonsense....I received a mail saying it will take 10 to 14 days to receive word from the trustees .it is 14 days today I have sent reminders and another mail this morning they don't even bother getting back to me. I can not believe that the level of standard at Alexander Forbes has dropped so badly