Airport Parking Services (APS) - Johannesburg
Claimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Airport Parking Services (APS) - Johannesburg
Claimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-60Unlikely
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Neeltje N
1 reviews | Active since Aug 2014
13 Mar 2026, 12:07
Taking no responsibility after damaging your car
I have been using APS for many years without any previous issues. However, during my most recent trip to Cape Town, I returned on Tuesday to find approximately 15 small dents on the driver’s side of my vehicle. I noticed the damage immediately and raised it with the driver who returned my car. I was told that I should pay, take photos, and send them to the number used for their communication, after which management would contact me. I sent the photos on Tuesday night and followed up every day. Despite multiple promises that a manager would call me back, I only received a response on Friday from Alfred, the manager. He informed me that it was “impossible” for the damage to have occurred while the vehicle was in their care and referred me to their policy stating that they do not take responsibility for such damage. I now have a significantly damaged car and APS has refused to accept any responsibility. This experience has been extremely disappointing and unprofessional. After years of using their service, I will no longer be returning. I am giving 1 star — and would give zero if that were an option.
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Neeltje N
1 reviews | Active since Aug 2014
13 Mar 2026, 12:07
Taking no responsibility after damaging your car
I have been using APS for many years without any previous issues. However, during my most recent trip to Cape Town, I returned on Tuesday to find approximately 15 small dents on the driver’s side of my vehicle. I noticed the damage immediately and raised it with the driver who returned my car. I was told that I should pay, take photos, and send them to the number used for their communication, after which management would contact me. I sent the photos on Tuesday night and followed up every day. Despite multiple promises that a manager would call me back, I only received a response on Friday from Alfred, the manager. He informed me that it was “impossible” for the damage to have occurred while the vehicle was in their care and referred me to their policy stating that they do not take responsibility for such damage. I now have a significantly damaged car and APS has refused to accept any responsibility. This experience has been extremely disappointing and unprofessional. After years of using their service, I will no longer be returning. I am giving 1 star — and would give zero if that were an option.
0
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Tyran F
1 reviews | Active since Jan 2026
26 Jan 2026, 12:07
Negligence / Carelessness / Not handled with due care
I reported existing stone chips on my bonnet during a previous booking to ensure they were noted. During my latest visit, APS attempted to polish these marks out. Unfortunately, this left the bonnet looking worse than before, with visible damage to the paintwork. I expected my vehicle to be handled with due care and returned in the same condition it was received. This experience showed a lack of care and attention to detail, which is disappointing for a professional parking service
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Tyran F
1 reviews | Active since Jan 2026
26 Jan 2026, 12:07
Negligence / Carelessness / Not handled with due care
I reported existing stone chips on my bonnet during a previous booking to ensure they were noted. During my latest visit, APS attempted to polish these marks out. Unfortunately, this left the bonnet looking worse than before, with visible damage to the paintwork. I expected my vehicle to be handled with due care and returned in the same condition it was received. This experience showed a lack of care and attention to detail, which is disappointing for a professional parking service
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Farai S
1 reviews | Active since Oct 2020
22 Aug 2025, 22:55
They crashed my car
Use this company at your own risk. They crashed my car and only offered to pay my excess. They wouldn't cover the car damage so I had to claim from my insurance which is now affecting me every time I want to get an insurance quote. It gets worse because they didn't just crash my car in the accident but they also crashed 2 other cars that were randomly in the road so those two are also claiming from my insurance. What type of company doesn't have insurance that covers damage to clients vehicles when they are in the business of driving clients cars ?
Helpful (0)
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Farai S
1 reviews | Active since Oct 2020
22 Aug 2025, 22:55
They crashed my car
Use this company at your own risk. They crashed my car and only offered to pay my excess. They wouldn't cover the car damage so I had to claim from my insurance which is now affecting me every time I want to get an insurance quote. It gets worse because they didn't just crash my car in the accident but they also crashed 2 other cars that were randomly in the road so those two are also claiming from my insurance. What type of company doesn't have insurance that covers damage to clients vehicles when they are in the business of driving clients cars ?
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Replies (0)