Great crisis management

Flying from Harare to JNB last week, an elderly passenger was very ill and needed to be treated by EMS on the plane before being disembarked. This delay meant one of the crew could not work any more, as he/she had worked too many hours in the day. The entire plane was then disembarked. Both the captain and Harare station manager (Eddie) handled this unfortunate situation very well, by giving clear, logical and well-articulated updates on how the situation was being resolved. And thereby managing our expectations. Also all connecting flight passengers were dealt with on an individual basis.