Extremely Disappointing Service from Airlink Airlines

Extremely Disappointing Service from Airlink Airlines. My mum is a 64-year-old pensioner, and my recent experience with Salink Airlines at Kruger Mpumalanga International Airport was nothing short of appalling. Her baggage was only 1 kg over the weight limit, yet the staff member at check-in, Davina, was completely unreasonable, unfriendly, and unprofessional. Instead of showing even a shred of empathy, she insisted my mum unpack my bag right there at the counter. Her demeanor was sour and dismissive throughout the interaction.

To make matters worse, Davina misinformed my mum about the payment process. She directed her to another counter to pay, only for her to discover that the cost was double what she had told my mum. Forcing an elderly passenger to walk back and forth unnecessarily was both inconsiderate and cruel.

The lack of compassion and professionalism displayed by Davina reflects very poorly on Salink Airlines. While the airline’s staff overall left much to be desired, her behavior was by far the worst. Treating passengers—especially seniors—with such disregard is absolutely unacceptable. I will not be recommending Salink Airlines to anyone, and I sincerely hope management takes action to address this disgraceful service.