Airlink Refused Baggage Theft Claim Over Receipts for Everyday Clothing

My daughter flew with Airlink from Cape Town to Walvis Bay, and her checked baggage was tampered with, with clothing, toiletries, and makeup ******. This was her very first flying experience, which was completely ruined by this incident.

We submitted a sworn SAPS affidavit and photos clearly showing her wearing the ****** clothing before travel. Despite this, Airlink refused to consider the claim because we could not provide original purchase receipts for everyday clothing.

This requirement is completely impractical, no one keeps receipts for clothes bought over time. Treating receipts as the only acceptable proof means most legitimate theft claims will automatically be rejected, even when substantiated under oath.

Airlink app**** policy rigidly, with no common sense, empathy, or goodwill offered. Very disappointing customer experience for an airline that claims to be customer-focused.