Avoid at all costs!

This company has no respect or care for its custmors. I booked and paid in full for a birthday trip (R10K). Theerafter was informed that the property wasnt availble. I request a refund - was told I would only get 4k back. I am a hard working mom, this was something that I was saving to pay for, for my family. I was then questioned why I had canceled - meanwhile I was told by the host that there was a "system glitch" ie. taking a better booking. It has been almost a month and I have yet to see the refund. I have had to take out a loan becasue how do I tell my 4 year old who is so excited about this holiday weekend that it isnt going to happen. AirBnb have confirmed that they have refunded me ......still waiting. Do not use!