AIG South Africa Limited
1.4|394 reviews
MO
Mima O
1 reviews | Active since Member
11 Mar 2026, 04:47
Customer service from hell!!!
Currently experiencing the worse customer service ever!
If your case is being handle by either Mashapa Thereso (the main problem), Nerasha Opperman, Sandra Dewall, Cindy Kunene, Keke Buyeye, Promise Masigo then you can forget about getting any updates or reaching a conclusion with your case.
Settlement form was received, agreed and returned over a month ago and they have since gone silent with no indication of payments on my motor accident claim which was logged on the 29th December 2025.
Save yourself the headache and take them straight to the Ombudsman.
Helpful (0)
Replies (2)0
Replies (2)AIG South Africa Limited's replyOfficial
11 Mar 2026, 06:44Dear Mima,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns and we have already forwarded your concerns to our claims department to respond to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns and we have already forwarded your concerns to our claims department to respond to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
Best regards,
AIG South Africa Limited's reply11 Mar 2026, 06:44
Official
Dear Mima,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns and we have already forwarded your concerns to our claims department to respond to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns and we have already forwarded your concerns to our claims department to respond to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
Best regards,
AIG South Africa Limited's replyOfficial
19 Mar 2026, 07:00Dear Mima,
We acknowledge receipt of your review, we would like to confirm that a letter dated 16 March 2026 has been sent to you confirming that a settlement has been made. This was sent to your email address that you provided: [email protected].
We would like to apologise for any frustration you have experienced while this claim was being processed. Kindly liaise directly with our claims department should you have further concerns.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
We acknowledge receipt of your review, we would like to confirm that a letter dated 16 March 2026 has been sent to you confirming that a settlement has been made. This was sent to your email address that you provided: [email protected].
We would like to apologise for any frustration you have experienced while this claim was being processed. Kindly liaise directly with our claims department should you have further concerns.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
Best regards,
AIG South Africa Limited's reply19 Mar 2026, 07:00
Official
Dear Mima,
We acknowledge receipt of your review, we would like to confirm that a letter dated 16 March 2026 has been sent to you confirming that a settlement has been made. This was sent to your email address that you provided: [email protected].
We would like to apologise for any frustration you have experienced while this claim was being processed. Kindly liaise directly with our claims department should you have further concerns.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
We acknowledge receipt of your review, we would like to confirm that a letter dated 16 March 2026 has been sent to you confirming that a settlement has been made. This was sent to your email address that you provided: [email protected].
We would like to apologise for any frustration you have experienced while this claim was being processed. Kindly liaise directly with our claims department should you have further concerns.
Kind regards,
Customer Resolutions Team
[email protected]
Tell: 0860111601
Best regards,