New National Assurance Company Limited
Verified Business
|1.7|6 Reviews (last 12 months)|Responds in 42h 53m
New National Assurance Company Limited
Verified Business
|1.7
6 Reviews (last 12 months)
Responds in 42h 53m
Performance(last 12 months):
Ranked In Insurance
#89Reply Time
42h 53mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 50h 33m
Ranking
#89
in Insurance
Reply Time
42h 53m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 50h 33m
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
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Anele D
1 reviews | Active since Sept 2023
16 Mar 2026, 10:17
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221, I have a complaint about my third party claim as they are dragging to finalize my claim and these are their contacts and you once assisted me very well. THABO RADEBE, Representative Under Supervision, Saleys Insurance Brokers An Authorised Financial Services Provider, FSP License Number : 13230, Tel : *** Email : *** Whatsapp line : *** ***, ***, ***, *** Please assist me in this claim. Kind regards Anele Dikane
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Anele D
1 reviews | Active since Sept 2023
16 Mar 2026, 10:17
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221
MOTOR CLAIM ||: POLICY NO NNA61699 - SA2026/0223 - INSURED MR. W ABBA || CLAIM NO 2026/5221, I have a complaint about my third party claim as they are dragging to finalize my claim and these are their contacts and you once assisted me very well. THABO RADEBE, Representative Under Supervision, Saleys Insurance Brokers An Authorised Financial Services Provider, FSP License Number : 13230, Tel : *** Email : *** Whatsapp line : *** ***, ***, ***, *** Please assist me in this claim. Kind regards Anele Dikane
0
Replies (5)LP
Lindrey P
1 reviews | Active since Feb 2026
7 Feb 2026, 22:15
Five Months Later – Still No Payout and Now Being Forced to Accept Less
Five Months Later – Still No Payout and Now Being Forced to Accept Less I have been waiting over FIVE MONTHS for an insurance payout that should have been finalized within 14–21 working days. All required documentation, including an AOL for R105,999.00, was signed and submitted on 17/10/2025. Everything was completed correctly and on time. After months of silence and zero progress, I was contacted on 14/01/2026 and informed that I must now sign a new AOL for a reduced amount of R79,999.00, due to an alleged R26,000.00 deduction for “old damages” — an issue that was never raised during the original assessment. To this day, NOT A SINGLE CENT has been paid out. Instead of honoring the original agreement, I am now being pressured and effectively forced to accept a lower settlement just to receive a payout that is already months overdue. This is nothing short of unacceptable, *********, and grossly unprofessional. The delays, lack of communication, and sudden attempt to reduce the payout after five months feel like a deliberate tactic to avoid paying the agreed amount. Pathetic service. Zero accountability. Zero transparency. I would never recommend this insurer to anyone and strongly caution others against dealing with them.
Helpful (0)
|Replies (1)LP
Lindrey P
1 reviews | Active since Feb 2026
7 Feb 2026, 22:15
Five Months Later – Still No Payout and Now Being Forced to Accept Less
Five Months Later – Still No Payout and Now Being Forced to Accept Less I have been waiting over FIVE MONTHS for an insurance payout that should have been finalized within 14–21 working days. All required documentation, including an AOL for R105,999.00, was signed and submitted on 17/10/2025. Everything was completed correctly and on time. After months of silence and zero progress, I was contacted on 14/01/2026 and informed that I must now sign a new AOL for a reduced amount of R79,999.00, due to an alleged R26,000.00 deduction for “old damages” — an issue that was never raised during the original assessment. To this day, NOT A SINGLE CENT has been paid out. Instead of honoring the original agreement, I am now being pressured and effectively forced to accept a lower settlement just to receive a payout that is already months overdue. This is nothing short of unacceptable, *********, and grossly unprofessional. The delays, lack of communication, and sudden attempt to reduce the payout after five months feel like a deliberate tactic to avoid paying the agreed amount. Pathetic service. Zero accountability. Zero transparency. I would never recommend this insurer to anyone and strongly caution others against dealing with them.
0
Replies (1)SJ
Steven J
1 reviews | Active since Jan 2016
29 Jan 2026, 15:17
Policy cancellation due to valid claims
I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company. Be advised - Stay Away as they will cancel your policy if you claim.
Helpful (0)
|Replies (4)SJ
Steven J
1 reviews | Active since Jan 2016
29 Jan 2026, 15:17
Policy cancellation due to valid claims
I was told by my brother-in-law about this Insurance company that he was using (via NIC Brokers) and provided me with their contact details. I eagerly contacted them (early in 2025) and to my delight, I found that they could offer me short-term insurance much cheaper than the company I was with. I moved my short-term insurance to them and paid my monthly premiums on time every month. As luck would have it, my son was in a motorbike accident in June 2025, and we submitted a claim (Claim #1). The motorbike was written off and paid out. This included the payout of the damaged camera and helmet (covered under specified items). In July 2025, 2 freezers were damaged due to a voltage spike and we submitted a claim (Claim #2). The freezers were deemed not repairable and replaced. Shortly hereafter, I received a call from NIC Brokers claiming that the Insurer (New National Assurance Company) wanted to cancel my policy due to my claims but had agreed to load a 10% endor*****t which I had to agree to. This 10% endor*****t was loaded immediately and paid monthly as part of my premium. In December 2025, my son's phone was ******, and we again submitted a claim (Claim #3) and this was covered under the specified all risk items. I was now notified in January 2026, that as of the end of February 2026, my policy is being cancelled. While I understand that Insurance companies can cancel policies if they feel the risk profile is too high, these were very valid claims and not overly expensive claims either. With every single claim, my excess was paid with no questions asked nor was the excess queried. I find this unacceptable from New National Assurance Company. Be advised - Stay Away as they will cancel your policy if you claim.
0
Replies (4)SM
Sumaya M
1 reviews | Active since Dec 2025
31 Dec 2025, 08:53
Unacceptable Delay in Insurance Payout Since September – NNAC/Gencom
I am lodging this complaint against New National Assurance Company acting on behalf of Gencom Risk Management, due to an unacceptable and prolonged delay in paying out a valid insurance claim that has been outstanding since September. All required documentation was submitted in September, and I have followed up multiple times since then. Despite this, I have not received the payout, a meaningful update, or a confirmed payment date. Communication has been extremely poor, with repeated vague responses and no accountability. It is unreasonable and unacceptable for a legitimate insurance claim to remain unresolved for several months with no transparency or urgency shown by either Gencom Risk Management or New National Assurance Company. I am formally requesting: An immediate explanation for the delay Urgent processing of the outstanding payout Written confirmation of the exact payment date If this matter is not resolved without further delay, I will escalate the complaint to the relevant regulatory bodies and pursue all available avenues to resolve this issue. I expect this matter to now be treated with the seriousness and urgency it warrants.
Helpful (0)
|Replies (1)SM
Sumaya M
1 reviews | Active since Dec 2025
31 Dec 2025, 08:53
Unacceptable Delay in Insurance Payout Since September – NNAC/Gencom
I am lodging this complaint against New National Assurance Company acting on behalf of Gencom Risk Management, due to an unacceptable and prolonged delay in paying out a valid insurance claim that has been outstanding since September. All required documentation was submitted in September, and I have followed up multiple times since then. Despite this, I have not received the payout, a meaningful update, or a confirmed payment date. Communication has been extremely poor, with repeated vague responses and no accountability. It is unreasonable and unacceptable for a legitimate insurance claim to remain unresolved for several months with no transparency or urgency shown by either Gencom Risk Management or New National Assurance Company. I am formally requesting: An immediate explanation for the delay Urgent processing of the outstanding payout Written confirmation of the exact payment date If this matter is not resolved without further delay, I will escalate the complaint to the relevant regulatory bodies and pursue all available avenues to resolve this issue. I expect this matter to now be treated with the seriousness and urgency it warrants.
0
Replies (1)JK
Jane K
1 reviews | Active since Jun 2012
7 Sept 2025, 09:14
Arrogant and unbothered Tsholofelo
Too bad I can’t write a review without a star, I wasn’t going to give them anyway. The arrogance and I Tsholo when I asked them to cancel my policy. She promised to cancel the policy and said that there we will definitely be a refund which I’m still waiting for it till today. The document she sent me is password protected she just forwarded it to me and did not tell me me what to use for the password she said ID number after telling she bluntly ignored me and was unbothered. Rooks brokers is this how you train your stuff on how to act when one no longer is your client. And by the way the agent is Tsholofelo
Helpful (0)
|Replies (1)JK
Jane K
1 reviews | Active since Jun 2012
7 Sept 2025, 09:14
Arrogant and unbothered Tsholofelo
Too bad I can’t write a review without a star, I wasn’t going to give them anyway. The arrogance and I Tsholo when I asked them to cancel my policy. She promised to cancel the policy and said that there we will definitely be a refund which I’m still waiting for it till today. The document she sent me is password protected she just forwarded it to me and did not tell me me what to use for the password she said ID number after telling she bluntly ignored me and was unbothered. Rooks brokers is this how you train your stuff on how to act when one no longer is your client. And by the way the agent is Tsholofelo
0
Replies (1)