Poor Installation & No Accountability – Urgent Attention Needed

I am extremely disappointed with the service received from AC Direct Installations following an installation at 43 Jordaan Street (Appointment Number: AP-3385).

The technician, Brian Tanaka, carried out work that has resulted in serious damage:

* The drip pipe was not extended correctly and was left inside the wall, causing damp and internal water damage. * Holes drilled into the roof were not sealed or waterproofed, which has now led to flooding in one of the bedrooms during recent rains. * Despite reporting these issues directly to Brian, and being promised that he would return to fix them, he is now unresponsive and ignoring communication.

This level of workmanship and lack of accountability is completely unacceptable, especially given the extent of the damage caused.

I am requesting urgent intervention from management to resolve the matter and repair the damages without further delay.

Dirk Jacobs