Payfast - Impossible to reach
Been trying since Tuesday to apply and set up card machine an online payment platform for websites. Filled in everything online, submitted all the paperwork. Got a ticket number. Been trying to follow up on the ticket and the ONLY option is to do an online chatbot chat BEFORE logging into my existing account. I cannot find any way to communicate with PayFast whilst logged in on system. Emails are not being responded to and the people on the online chat are just as un-helpful.
What do I have to do to speak to a HUMAN that will actually be able to give me an update on my application?
Why is it so hard to get good service for something so simple?
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PayFast's replyOfficial
15 May 2026, 09:59Hi Melanie, Thank you for taking my call, and for promptly uploading the documents via your dashboard. As discussed, there are a few outstanding documents still required. I’ve shared these details with you telephonically, and we also sent a follow-up email outlining what is needed. Once the remaining documents have been received, we will review and proceed with the approval of your account.
The Payfast Team
***al
The Payfast Team
***al
Best regards,
PayFast's reply15 May 2026, 09:59
Official
Hi Melanie, Thank you for taking my call, and for promptly uploading the documents via your dashboard. As discussed, there are a few outstanding documents still required. I’ve shared these details with you telephonically, and we also sent a follow-up email outlining what is needed. Once the remaining documents have been received, we will review and proceed with the approval of your account.
The Payfast Team
***al
The Payfast Team
***al
Best regards,