LO
Lee-Ann Oelofse
1 reviews | Active since Dec 2016
11 May 2026, 11:37
****ing poor service to nothing
1 star is still a lot. Been 3weeks, 3WEEKS!!!!!!! and my account is still not verified. Each day calling them with promises that it will be verified by close of business that day and does not happen. Email does not get answers as they ignore their emails. What a shame for such a big company.
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PayFast's replyOfficial
12 May 2026, 15:04Hi Lee-Ann, thank you for your feedback and for speaking with us today. We understand your frustration with the overall timeline. As parts of the verification process are dependent on receiving the required information, delays can occur when documentation or updates are outstanding, alongside our own compliance checks. We acknowledge that we could have communicated progress more proactively, and this is something we’re actively improving. Your account has now been successfully verified and approved for onboarding. The Payfast Team***al
Best regards,
PayFast's reply12 May 2026, 15:04
Official
Hi Lee-Ann, thank you for your feedback and for speaking with us today. We understand your frustration with the overall timeline. As parts of the verification process are dependent on receiving the required information, delays can occur when documentation or updates are outstanding, alongside our own compliance checks. We acknowledge that we could have communicated progress more proactively, and this is something we’re actively improving. Your account has now been successfully verified and approved for onboarding. The Payfast Team***al
Best regards,